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Self Service App Customer Survey
Introduction
It would be very helpful if you could complete this survey (of 7 short questions) to give Thenue feedback on our Self Service Tenant App or Tenant Portal (accessed via our website).
Thank you.
1.
What is your initial impression on the appearance of the App/Tenant Portal?
Very positive
Positive
Negative
Very negative
If you have a negative view (please specify)
2.
Are the terms we have used for menu options in the app/tenant portal clear to you?
Yes
Some are not clear
3.
Are you likely to use the app/tenant portal on a regular basis?
Yes
No
Not sure yet
If no or not sure, please specify your reasons.
4.
Did you find everything that you were looking for?
Yes
Yes, but wasn't easy to find
No, I couldn't find what I was looking for
If you couldn't easily find what you were looking for, please tell us specifically what that was.
5.
Do you have any other comments, questions, or concerns?
6.
What is your overall opinion of the App/Tenant Portal?
Excellent
Good
Ok
Poor
Please tell us why you think that.
7.
How did you hear about Thenue's App/Tenant Portal?
Thenue's website
Thenue's Newsletter
Thenue's Twitter Feed
Thenue's Facebook page
From Text sent to my Mobile by Thenue
Saw promotion of App/Tenant Portal in Thenue's Office
Was given leaflet on the app by Thenue staff member
Thenue Staff member helped me get the App
Other
If you were given a leaflet or were helped in downloading the App by a Thenue staff member, please specify their name or job title.
8.
Finally, please confirm whether you use our Tenant App for smartphones and tablets or our Tenant Portal on our website, or both.
Tenant App for Smartphones and Tablets
Tenant Portal on Thenue's website
I use both the App and the Tenant Portal