Exit Stakeholders Ryde House Group Survey 2023 Question Title * Who are you? Parent, Family member or Next of Kin Friend of a person who uses our service Care Manager Commissioner Community Nurse GP Advocate Support worker not part of the Ryde House Group Service Manager Other Professional Question Title * Which Home(s) are you responding about?You can choose one home or all that apply. Beech House Clifton Cottage Maple Tree Newton Lodge Ryde Cottage Ryde House Silver Birch Sycamore House Woodville Companywide Feedback Question Title * Service user care - On a scale of 1-10 with 10 being excellent, overall how do you rate the following: 1 2 3 4 5 6 7 8 9 10 N/A Personal care delivered Personal care delivered 1 Personal care delivered 2 Personal care delivered 3 Personal care delivered 4 Personal care delivered 5 Personal care delivered 6 Personal care delivered 7 Personal care delivered 8 Personal care delivered 9 Personal care delivered 10 Personal care delivered N/A Health care provision Health care provision 1 Health care provision 2 Health care provision 3 Health care provision 4 Health care provision 5 Health care provision 6 Health care provision 7 Health care provision 8 Health care provision 9 Health care provision 10 Health care provision N/A Emotional support provided Emotional support provided 1 Emotional support provided 2 Emotional support provided 3 Emotional support provided 4 Emotional support provided 5 Emotional support provided 6 Emotional support provided 7 Emotional support provided 8 Emotional support provided 9 Emotional support provided 10 Emotional support provided N/A Food and mealtimes Food and mealtimes 1 Food and mealtimes 2 Food and mealtimes 3 Food and mealtimes 4 Food and mealtimes 5 Food and mealtimes 6 Food and mealtimes 7 Food and mealtimes 8 Food and mealtimes 9 Food and mealtimes 10 Food and mealtimes N/A Social activities available Social activities available 1 Social activities available 2 Social activities available 3 Social activities available 4 Social activities available 5 Social activities available 6 Social activities available 7 Social activities available 8 Social activities available 9 Social activities available 10 Social activities available N/A Freedom and choice Freedom and choice 1 Freedom and choice 2 Freedom and choice 3 Freedom and choice 4 Freedom and choice 5 Freedom and choice 6 Freedom and choice 7 Freedom and choice 8 Freedom and choice 9 Freedom and choice 10 Freedom and choice N/A Involving service users in the management of their home Involving service users in the management of their home 1 Involving service users in the management of their home 2 Involving service users in the management of their home 3 Involving service users in the management of their home 4 Involving service users in the management of their home 5 Involving service users in the management of their home 6 Involving service users in the management of their home 7 Involving service users in the management of their home 8 Involving service users in the management of their home 9 Involving service users in the management of their home 10 Involving service users in the management of their home N/A Question Title * Feedback about our staff - On a scale of 1-10 with 10 being excellent, overall how do you rate the following: 1 2 3 4 5 6 7 8 9 10 N/A Caring Caring 1 Caring 2 Caring 3 Caring 4 Caring 5 Caring 6 Caring 7 Caring 8 Caring 9 Caring 10 Caring N/A Helpfulness Helpfulness 1 Helpfulness 2 Helpfulness 3 Helpfulness 4 Helpfulness 5 Helpfulness 6 Helpfulness 7 Helpfulness 8 Helpfulness 9 Helpfulness 10 Helpfulness N/A Skill & Knowledge Skill & Knowledge 1 Skill & Knowledge 2 Skill & Knowledge 3 Skill & Knowledge 4 Skill & Knowledge 5 Skill & Knowledge 6 Skill & Knowledge 7 Skill & Knowledge 8 Skill & Knowledge 9 Skill & Knowledge 10 Skill & Knowledge N/A Respect & dignity Respect & dignity 1 Respect & dignity 2 Respect & dignity 3 Respect & dignity 4 Respect & dignity 5 Respect & dignity 6 Respect & dignity 7 Respect & dignity 8 Respect & dignity 9 Respect & dignity 10 Respect & dignity N/A Question Title * Premises feedback - On a scale of 1-10 with 10 being excellent, overall how do you rate the following: 1 2 3 4 5 6 7 8 9 10 N/A Decoration Decoration 1 Decoration 2 Decoration 3 Decoration 4 Decoration 5 Decoration 6 Decoration 7 Decoration 8 Decoration 9 Decoration 10 Decoration N/A Furnishings Furnishings 1 Furnishings 2 Furnishings 3 Furnishings 4 Furnishings 5 Furnishings 6 Furnishings 7 Furnishings 8 Furnishings 9 Furnishings 10 Furnishings N/A General Facilities General Facilities 1 General Facilities 2 General Facilities 3 General Facilities 4 General Facilities 5 General Facilities 6 General Facilities 7 General Facilities 8 General Facilities 9 General Facilities 10 General Facilities N/A Accessibility Accessibility 1 Accessibility 2 Accessibility 3 Accessibility 4 Accessibility 5 Accessibility 6 Accessibility 7 Accessibility 8 Accessibility 9 Accessibility 10 Accessibility N/A Homeliness Homeliness 1 Homeliness 2 Homeliness 3 Homeliness 4 Homeliness 5 Homeliness 6 Homeliness 7 Homeliness 8 Homeliness 9 Homeliness 10 Homeliness N/A Cleanliness Cleanliness 1 Cleanliness 2 Cleanliness 3 Cleanliness 4 Cleanliness 5 Cleanliness 6 Cleanliness 7 Cleanliness 8 Cleanliness 9 Cleanliness 10 Cleanliness N/A The Grounds The Grounds 1 The Grounds 2 The Grounds 3 The Grounds 4 The Grounds 5 The Grounds 6 The Grounds 7 The Grounds 8 The Grounds 9 The Grounds 10 The Grounds N/A Repairs and maintenance Repairs and maintenance 1 Repairs and maintenance 2 Repairs and maintenance 3 Repairs and maintenance 4 Repairs and maintenance 5 Repairs and maintenance 6 Repairs and maintenance 7 Repairs and maintenance 8 Repairs and maintenance 9 Repairs and maintenance 10 Repairs and maintenance N/A Question Title * Manager feedback - On a scale of 1-10 with 10 being excellent, overall how do you rate the following: 1 2 3 4 5 6 7 8 9 10 N/A Availability Availability 1 Availability 2 Availability 3 Availability 4 Availability 5 Availability 6 Availability 7 Availability 8 Availability 9 Availability 10 Availability N/A Effectiveness Effectiveness 1 Effectiveness 2 Effectiveness 3 Effectiveness 4 Effectiveness 5 Effectiveness 6 Effectiveness 7 Effectiveness 8 Effectiveness 9 Effectiveness 10 Effectiveness N/A Involve service users and families Involve service users and families 1 Involve service users and families 2 Involve service users and families 3 Involve service users and families 4 Involve service users and families 5 Involve service users and families 6 Involve service users and families 7 Involve service users and families 8 Involve service users and families 9 Involve service users and families 10 Involve service users and families N/A Creates a good atmosphere Creates a good atmosphere 1 Creates a good atmosphere 2 Creates a good atmosphere 3 Creates a good atmosphere 4 Creates a good atmosphere 5 Creates a good atmosphere 6 Creates a good atmosphere 7 Creates a good atmosphere 8 Creates a good atmosphere 9 Creates a good atmosphere 10 Creates a good atmosphere N/A Professionalism Professionalism 1 Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 Professionalism 6 Professionalism 7 Professionalism 8 Professionalism 9 Professionalism 10 Professionalism N/A Knowledge Knowledge 1 Knowledge 2 Knowledge 3 Knowledge 4 Knowledge 5 Knowledge 6 Knowledge 7 Knowledge 8 Knowledge 9 Knowledge 10 Knowledge N/A Communication Communication 1 Communication 2 Communication 3 Communication 4 Communication 5 Communication 6 Communication 7 Communication 8 Communication 9 Communication 10 Communication N/A Response to your Concerns Response to your Concerns 1 Response to your Concerns 2 Response to your Concerns 3 Response to your Concerns 4 Response to your Concerns 5 Response to your Concerns 6 Response to your Concerns 7 Response to your Concerns 8 Response to your Concerns 9 Response to your Concerns 10 Response to your Concerns N/A Leadership Leadership 1 Leadership 2 Leadership 3 Leadership 4 Leadership 5 Leadership 6 Leadership 7 Leadership 8 Leadership 9 Leadership 10 Leadership N/A Question Title * Overall how do you rate our ability to safeguard the people we support Excellent Good Average Poor Question Title * Overall how do you rate the services we deliver Excellent Good Average Poor Question Title * What do we do well? 1 2 3 Question Title * What could we improve upon? 1 2 3 Question Title * We welcome your thoughts on how we can achieve your suggestions for improvements? Question Title * General Comments? Question Title * Your Name Your Name * Email Address Phone Number Done
