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Watford Women's Centre Services: Client Feedback Form

We would be grateful if you could complete this short feedback form to help us improve our service. We are committed to continuous quality improvement and welcome all feedback. If you have a serious concern with any of our services, please access our complaints procedure here: 


1.Contact Number(Required.)
2.What is your gender?

(If you referred a client, what is their gender identity)?
3.What is your ethnicity? (This is how you identify, and may be different from your Nationality).

(If you referred a client, what is their ethnicity)?
4.What is your current age?

(If you referred a client, what is your client's current age)?
5.How did you first hear about Watford Women's Centre?
6.How long did you engage with our service/s (this time)?

(If you referred a client, how long did they engage with our services this time)?
7.Which of our services have you used? (You may choose more than one).

(If you referred a client, which service(s) did they use)?
8.Did staff listen to you and treat your concerns seriously?

(If you referred a client, do you feel that staff listened to your client and treated their concerns seriously)?
9.Do you feel that the service/s you have used have helped you to make positive changes?

(If you referred a client, do you feel that the service/s they have used have helped them to make positive changes)?
10.Did you feel involved in the process?

(If you referred a client, did your client feel involved in the process)?
11.Did you get the support that mattered to you?

(If you referred a client, did they get the support that mattered to them)?
12.Do you feel more confident now?

(If you referred a client, do they feel more confident after using our service(s))?
13.Did you have confidence in the WWC team and their skills?

(If you referred a client, did they have confidence in the WWC team and their skills)?
14.Do you believe that your emotional wellbeing and/or future prospects have improved since being supported by WWC?

(If you referred a client, do you believe that their emotional wellbeing and/or future prospects have improved since being supported by WWC)?
15.Do you feel that you have made positive progress since receiving support from Watford Women's Centre?

(If you referred a client, do you feel that your client has made positive progress since receiving support from WWC)?
16.For women who used our Domestic Abuse Support Services:
If you did not feel safe before using our services, do you feel safer after using our services?

(If your client used our Domestic Abuse Support Services, and did not feel safe before using our services, does your client feel safer after using our services)?
17.If you paid for the service/s you received, do you feel it was value for money? (If you referred a client, did they (or the person paying for the service) feel that that the service was value for money)?
18.Thinking about what works best for you when you need support from WWC, which of these methods of access to services would most suit you (You may choose more than one).

(If you referred a client, what method of access works best for your client)?
19.What one thing would you like to see WWC providing, but which we do not currently offer?
20.We would be grateful if you can share any additional comments about your personal experience with our service/s. Please use the space below to add your comments.