Bambuyu 2023 - Customer Survey (3)

1. We Want to Hear Your Voice - Take Our Customer Feedback Survey!

Our vision at Bambuyu is to create a positive impact on the world by combatting deforestation and building a better future for kids today and for generations to come. That's why we are asking you for feedback to help us prioritize, explore new products and offerings, and make improvements to your experience.

We value your opinion more than anything and can't wait to hear your thoughts. This survey shouldn't take more than 15 minutes.

Sustainably yours,

Sahar Karoubi - Founder at Bambuyu

Question Title

* 1. When you see this image what comes to your mind? (You may select multiple options)

Soft

Scented

Trees

Cleaning

Food

Wipe

Question Title

* 2. Which occasions do you associate these products with?

	Bathroom	Cold/Flu Season	Kitchen/Cooking	Guests	Gifting	Cleaning	On the go
Toilet Paper	Toilet Paper Bathroom	Toilet Paper Cold/Flu Season	Toilet Paper Kitchen/Cooking	Toilet Paper Guests	Toilet Paper Gifting	Toilet Paper Cleaning	Toilet Paper On the go
Facial Tissues	Facial Tissues Bathroom	Facial Tissues Cold/Flu Season	Facial Tissues Kitchen/Cooking	Facial Tissues Guests	Facial Tissues Gifting	Facial Tissues Cleaning	Facial Tissues On the go
Kitchen Rolls	Kitchen Rolls Bathroom	Kitchen Rolls Cold/Flu Season	Kitchen Rolls Kitchen/Cooking	Kitchen Rolls Guests	Kitchen Rolls Gifting	Kitchen Rolls Cleaning	Kitchen Rolls On the go

Question Title

* 3. Other than your home, where do you use tissue boxes the most?

Question Title

* 4. For tissues, at home do you use decorative tissue box holders?

Yes

Please tell us why you use or do not use decorative tissue box holders

Question Title

* 5. How often do you use these products?

	Several times per day	Once daily	Weekly	Rarely	Never
Toilet Paper	Toilet Paper Several times per day	Toilet Paper Once daily	Toilet Paper Weekly	Toilet Paper Rarely	Toilet Paper Never
Facial Tissues	Facial Tissues Several times per day	Facial Tissues Once daily	Facial Tissues Weekly	Facial Tissues Rarely	Facial Tissues Never
Kitchen Rolls	Kitchen Rolls Several times per day	Kitchen Rolls Once daily	Kitchen Rolls Weekly	Kitchen Rolls Rarely	Kitchen Rolls Never

Question Title

* 6. "We try to use less of these products". If this statement is true for you, why?

	Save Money	Reduce Waste	Both	N/A
Toilet Paper	Toilet Paper Save Money	Toilet Paper Reduce Waste	Toilet Paper Both	Toilet Paper N/A
Facial Tissues	Facial Tissues Save Money	Facial Tissues Reduce Waste	Facial Tissues Both	Facial Tissues N/A
Kitchen Rolls	Kitchen Rolls Save Money	Kitchen Rolls Reduce Waste	Kitchen Rolls Both	Kitchen Rolls N/A

Question Title

* 7. What do you look for when considering tissue paper/toilet paper quality?

Question Title

* 8. Rank the most important aspects of the product to you

Question Title

* 9. Fun quiz! How many sheets does your usual tissue product have?

	50-100	100-150	150-200	200-250	250-300	300+	I don't know
Toilet Paper	Toilet Paper 50-100	Toilet Paper 100-150	Toilet Paper 150-200	Toilet Paper 200-250	Toilet Paper 250-300	Toilet Paper 300+	Toilet Paper I don't know
Facial Tissues	Facial Tissues 50-100	Facial Tissues 100-150	Facial Tissues 150-200	Facial Tissues 200-250	Facial Tissues 250-300	Facial Tissues 300+	Facial Tissues I don't know
Kitchen Rolls	Kitchen Rolls 50-100	Kitchen Rolls 100-150	Kitchen Rolls 150-200	Kitchen Rolls 200-250	Kitchen Rolls 250-300	Kitchen Rolls 300+	Kitchen Rolls I don't know

Question Title

* 10. Fun quiz! How many plies does your usual tissue product have?

	1	2	3	4	5	I don't know
Toilet Paper	Toilet Paper 1	Toilet Paper 2	Toilet Paper 3	Toilet Paper 4	Toilet Paper 5	Toilet Paper I don't know
Facial Tissues	Facial Tissues 1	Facial Tissues 2	Facial Tissues 3	Facial Tissues 4	Facial Tissues 5	Facial Tissues I don't know
Kitchen Rolls	Kitchen Rolls 1	Kitchen Rolls 2	Kitchen Rolls 3	Kitchen Rolls 4	Kitchen Rolls 5	Kitchen Rolls I don't know

Question Title

* 11. Do you care how many sheets/plies your tissue products have?

Yes

Please elaborate

Question Title

* 12. Which of these tissue brands have you bought in the last six months? (You may select multiple options)

Fine

Kleenex

Selpak

Store brand

Other

Question Title

* 13. Where do you usually shop for tissue products?

Stores

Online

Both

Question Title

* 14. What is your preferred online channel? (You may select multiple options)

Amazon

Aggregator (Insatsahop, Deliveroo, Careem, elGrocer,…)

Noon/Noon Minutes

Kibsons

Talabat

Retailer site (Carrefour, Spinneys, Lulu,…)

Other (please specify)

Question Title

* 15. Which supermarket do you shop at most frequently? (You may select multiple options)

Spinneys/Waitrose

Carrefour

Co-ops

Organic Foods & Cafe

Lulu

Viva

Other (please specify)

Question Title

* 16. How often do you purchase tissue products?

	Every few weeks	Monthly	Every few months	N/A
Toilet Paper	Toilet Paper Every few weeks	Toilet Paper Monthly	Toilet Paper Every few months	Toilet Paper N/A
Facial Tissues	Facial Tissues Every few weeks	Facial Tissues Monthly	Facial Tissues Every few months	Facial Tissues N/A
Kitchen Rolls	Kitchen Rolls Every few weeks	Kitchen Rolls Monthly	Kitchen Rolls Every few months	Kitchen Rolls N/A

Question Title

* 17. How many packs of these tissue products do you buy each time?

	1-4	4-8	8-12	12-18	18-24	24+	N/A
Toilet Paper	Toilet Paper 1-4	Toilet Paper 4-8	Toilet Paper 8-12	Toilet Paper 12-18	Toilet Paper 18-24	Toilet Paper 24+	Toilet Paper N/A
Facial Tissues	Facial Tissues 1-4	Facial Tissues 4-8	Facial Tissues 8-12	Facial Tissues 12-18	Facial Tissues 18-24	Facial Tissues 24+	Facial Tissues N/A
Kitchen Rolls	Kitchen Rolls 1-4	Kitchen Rolls 4-8	Kitchen Rolls 8-12	Kitchen Rolls 12-18	Kitchen Rolls 18-24	Kitchen Rolls 24+	Kitchen Rolls N/A

Question Title

* 18. Do you subscribe to toilet paper/tissue delivery? (like Amazon/Noon subscribe & save)

Yes

Question Title

* 19. Where did you hear about Bambuyu? (You may select multiple options)

Social Media Ads

Google

Friends & family

Influencers

Stores

Other (please specify)

Question Title

* 20. What factors have prevented you from buying Bambuyu tissues so far? (You may select multiple options)

I have been planning to, but haven't gotten around to it

I prefer other brands over Bambuyu

I haven't seen Bambuyu tissues available in stores near me

I haven't seen Bambuyu tissues on my regular go-to online shopping platforms

I am happy with my current tissue brand

Bambuyu tissues are a bit pricey

Other (please specify)

Question Title

* 21. What would encourage you to give Bambuyu a try?

Positive reviews and testimonials from other customers

A free sample or trial offer to test the product

Clear information about the unique features and benefits of Bambuyu tissues

More information about Bambuyu's eco-friendly initiatives

Other (please specify)