IASS (Information Advice and Support Service) Survey 2020

Telford and Wrekin SENDIASS (Special Education Needs and Disability) Satisfaction Survey

We wish to gather responses and use the results to provide feedback on how the IASS service is currently performing and ideas to support future development of the service.

Please share your thoughts with us and return the survey by end of February 2020.

All responses gathered will be anonymous If you wish to discuss any matters in confidence with Jayne Stevens, our Strategic Co-ordinator, please get in touch via email to jayne@podstelford.org.

Thank you
Jayne Stevens
on behalf of PODS Parent Carer Forum

Question Title

* 1. What do you think a good information, advice and support service should be - please rank the following with highest number as most important:

Confidential

Knowledgable

Understanding

Impartial

Speak to same person each time

Non judgmental

Respond in a timely Manner

Thank you for completing our survey. All responses have been gathered anonymously hence we have not asked for contact details, but if you wish to get in touch with Jayne Stevens, our Participation Co-ordinator, to share further information, please do so via jayne@podstelford.org.

Best Regards
PODS Parent Carer Forum

Question Title

* 2. What is your preferred method of contact for IASS

Phone

Face to Face

Facebook/Messenger

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* 3. What is the best way for IASS to promote their service?

Internet/Website

Local Offer

via Schools/Colleges

Open Workshops

Leaflets and printed information

Social Media

Face to Face

Anywhere else - please specificy:

Question Title

* 4. What do you think about the current opening times for IASS?

Need to be longer

Just right

Access needed in evening

More flexibility

Question Title

* 5. Which of these would be a good outcome in receiving a service from IASS

A greater understanding of SEN process from SEN Support through to Tribunal

Improved levels of support for me and my child/young person

Schools to understand our needs better or those of my child/young person

Views of parent carer have been heard by all services involved

Views of the child/young person have been heard by all services involved

Feel well supported in letter writing and in attending meetings

Feel empowered through information provision and workshops

Ability to attend meetings as a parent carer in own right

Question Title

* 6. Have you accessed the IASS Service in the last two years (since 2017)

YES

Question Title

* 7. How did you find out about their service?

Leaflets

Face to Face / Events

Social Media

Local Offer

Parent Group

Signposted by a Professional (inc from school or Family Connect or Early Help/Strengthening Family)

Signposting from PODS Parent Carer Forum

Social Care Team

Health Team

SEND Team

Question Title

* 8. Please rate the following services from IASS

	Very Good	Good	Poor	Very Poor
Advice and Information by Phone	Advice and Information by Phone Very Good	Advice and Information by Phone Good	Advice and Information by Phone Poor	Advice and Information by Phone Very Poor
Advice and Information by Email	Advice and Information by Email Very Good	Advice and Information by Email Good	Advice and Information by Email Poor	Advice and Information by Email Very Poor
Advice and Information through Face to Face Meeting	Advice and Information through Face to Face Meeting Very Good	Advice and Information through Face to Face Meeting Good	Advice and Information through Face to Face Meeting Poor	Advice and Information through Face to Face Meeting Very Poor
Signposting to additional Services	Signposting to additional Services Very Good	Signposting to additional Services Good	Signposting to additional Services Poor	Signposting to additional Services Very Poor
Support at meetings in school	Support at meetings in school Very Good	Support at meetings in school Good	Support at meetings in school Poor	Support at meetings in school Very Poor
Support at Tribunals and Mediation	Support at Tribunals and Mediation Very Good	Support at Tribunals and Mediation Good	Support at Tribunals and Mediation Poor	Support at Tribunals and Mediation Very Poor
Contributing to assessments for EHCP and/or Annual Reviews	Contributing to assessments for EHCP and/or Annual Reviews Very Good	Contributing to assessments for EHCP and/or Annual Reviews Good	Contributing to assessments for EHCP and/or Annual Reviews Poor	Contributing to assessments for EHCP and/or Annual Reviews Very Poor
Completion of forms	Completion of forms Very Good	Completion of forms Good	Completion of forms Poor	Completion of forms Very Poor
Workshops and Training	Workshops and Training Very Good	Workshops and Training Good	Workshops and Training Poor	Workshops and Training Very Poor
Parent SEND Groups	Parent SEND Groups Very Good	Parent SEND Groups Good	Parent SEND Groups Poor	Parent SEND Groups Very Poor
Support for Young People in their own right	Support for Young People in their own right Very Good	Support for Young People in their own right Good	Support for Young People in their own right Poor	Support for Young People in their own right Very Poor

Question Title

* 9. If you have rated any of the above Poor or Very Poor, please tell us a bit more about your experience and ideas how this can be improved in the future.

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* 10. If you have rated any of the above Very Good or good please share your experiences with us so that we can ensure these are continued.

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* 11. What do you feel you have learnt from IASS and how would you say the service has helped you and your family?

Question Title

* 12. The service has a set of "quality standards" that it needs to demonstrate and report upon and we would ask you to tell us your experience of these.

Thank you for completing this survey. If you would like to share any further information with me separately or want to have a chat about this service please do so by getting in touch with me via email at jayne@podstelford.org or as a message through our PODS Facebook page.

Best Regards
Jayne Stevens

	Strongly Agree	Agree	Disagree	Strongly Disagree
The provision of impartial, confidential and relevant information is provided to parents of children with SEND	The provision of impartial, confidential and relevant information is provided to parents of children with SEND Strongly Agree	The provision of impartial, confidential and relevant information is provided to parents of children with SEND Agree	The provision of impartial, confidential and relevant information is provided to parents of children with SEND Disagree	The provision of impartial, confidential and relevant information is provided to parents of children with SEND Strongly Disagree
The provision of impartial, confidential and relevant information is provided to children and young people with SEND	The provision of impartial, confidential and relevant information is provided to children and young people with SEND Strongly Agree	The provision of impartial, confidential and relevant information is provided to children and young people with SEND Agree	The provision of impartial, confidential and relevant information is provided to children and young people with SEND Disagree	The provision of impartial, confidential and relevant information is provided to children and young people with SEND Strongly Disagree
IASS has it's own identity and branding, is easily identifiable service and separate from LA	IASS has it's own identity and branding, is easily identifiable service and separate from LA Strongly Agree	IASS has it's own identity and branding, is easily identifiable service and separate from LA Agree	IASS has it's own identity and branding, is easily identifiable service and separate from LA Disagree	IASS has it's own identity and branding, is easily identifiable service and separate from LA Strongly Disagree
Parent carers are involved in how the service is developed	Parent carers are involved in how the service is developed Strongly Agree	Parent carers are involved in how the service is developed Agree	Parent carers are involved in how the service is developed Disagree	Parent carers are involved in how the service is developed Strongly Disagree
Potential service users are aware of IASS and what it can offer them	Potential service users are aware of IASS and what it can offer them Strongly Agree	Potential service users are aware of IASS and what it can offer them Agree	Potential service users are aware of IASS and what it can offer them Disagree	Potential service users are aware of IASS and what it can offer them Strongly Disagree
IASS is accessible to all potential service users	IASS is accessible to all potential service users Strongly Agree	IASS is accessible to all potential service users Agree	IASS is accessible to all potential service users Disagree	IASS is accessible to all potential service users Strongly Disagree
IASS provides impartial, accurate and up to date information and high quality advice relevant to service users needs	IASS provides impartial, accurate and up to date information and high quality advice relevant to service users needs Strongly Agree	IASS provides impartial, accurate and up to date information and high quality advice relevant to service users needs Agree	IASS provides impartial, accurate and up to date information and high quality advice relevant to service users needs Disagree	IASS provides impartial, accurate and up to date information and high quality advice relevant to service users needs Strongly Disagree
Service users have the information they need to make informed decisions about provision made by education	Service users have the information they need to make informed decisions about provision made by education Strongly Agree	Service users have the information they need to make informed decisions about provision made by education Agree	Service users have the information they need to make informed decisions about provision made by education Disagree	Service users have the information they need to make informed decisions about provision made by education Strongly Disagree
Services users have the information they need to make informed decisions about provision made by social care	Services users have the information they need to make informed decisions about provision made by social care Strongly Agree	Services users have the information they need to make informed decisions about provision made by social care Agree	Services users have the information they need to make informed decisions about provision made by social care Disagree	Services users have the information they need to make informed decisions about provision made by social care Strongly Disagree
Service users have the information they need to make informed decisions about provision made by health	Service users have the information they need to make informed decisions about provision made by health Strongly Agree	Service users have the information they need to make informed decisions about provision made by health Agree	Service users have the information they need to make informed decisions about provision made by health Disagree	Service users have the information they need to make informed decisions about provision made by health Strongly Disagree
IASS service offers confidential support to service users	IASS service offers confidential support to service users Strongly Agree	IASS service offers confidential support to service users Agree	IASS service offers confidential support to service users Disagree	IASS service offers confidential support to service users Strongly Disagree
IASS offers impartial support tailored to individuals inc SEND tribunals (inc casework, repreentation, independent support, caseworkers)	IASS offers impartial support tailored to individuals inc SEND tribunals (inc casework, repreentation, independent support, caseworkers) Strongly Agree	IASS offers impartial support tailored to individuals inc SEND tribunals (inc casework, repreentation, independent support, caseworkers) Agree	IASS offers impartial support tailored to individuals inc SEND tribunals (inc casework, repreentation, independent support, caseworkers) Disagree	IASS offers impartial support tailored to individuals inc SEND tribunals (inc casework, repreentation, independent support, caseworkers) Strongly Disagree
IASS builds on service users skills, knowledge and confidence to promote independence and self advocacy	IASS builds on service users skills, knowledge and confidence to promote independence and self advocacy Strongly Agree	IASS builds on service users skills, knowledge and confidence to promote independence and self advocacy Agree	IASS builds on service users skills, knowledge and confidence to promote independence and self advocacy Disagree	IASS builds on service users skills, knowledge and confidence to promote independence and self advocacy Strongly Disagree
Staff are competent in their knowledge of proving impartial information and advice relating to education, social care and health law related to SEN	Staff are competent in their knowledge of proving impartial information and advice relating to education, social care and health law related to SEN Strongly Agree	Staff are competent in their knowledge of proving impartial information and advice relating to education, social care and health law related to SEN Agree	Staff are competent in their knowledge of proving impartial information and advice relating to education, social care and health law related to SEN Disagree	Staff are competent in their knowledge of proving impartial information and advice relating to education, social care and health law related to SEN Strongly Disagree
IASS offer training opportunities for professionals and voluntary teams on how to work with parents children and young people	IASS offer training opportunities for professionals and voluntary teams on how to work with parents children and young people Strongly Agree	IASS offer training opportunities for professionals and voluntary teams on how to work with parents children and young people Agree	IASS offer training opportunities for professionals and voluntary teams on how to work with parents children and young people Disagree	IASS offer training opportunities for professionals and voluntary teams on how to work with parents children and young people Strongly Disagree
IASS offers training to parents on working with professionals	IASS offers training to parents on working with professionals Strongly Agree	IASS offers training to parents on working with professionals Agree	IASS offers training to parents on working with professionals Disagree	IASS offers training to parents on working with professionals Strongly Disagree