Carers Services in Swindon Survey 2017

About the survey

Swindon Borough Council has a contract with Swindon Carers Centre to deliver a wide range of support services for carers. If you have used any aspect of the service, we would like to know what your experiences were.

It is really important that we reach as many carers as possible to hear their views and opinions about what they need to continue their caring role. This will help purchase services in the future and identify any gaps.

We have asked Healthwatch Swindon to collect your responses. Healthwatch Swindon are an independent organisation who gather views about Health and Social Care issues.

If you would prefer to complete the survey over the telephone, please call Healthwatch Swindon on 01793 497777. You may need to leave your name and telephone number so that they can call you back.

Please respond to the survey by 12 June 2017

If you would like to request the survey in an alternative format please e-mail: info@healthwatchswindon.org.uk or call 01793 497777

Question Title

* 1. Are you a Carer? A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. [Please tick one]

Yes

Question Title

* 2. Do you use Swindon Carers Centre? [Please tick one]

Yes a lot

Occasionally

I have done in the past

Never

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* 3. Who do you care for? [Please tick all that apply]

Partner

Parent

Sibling

Child

Other Relative

Friend

Neighbour

Question Title

* 4. How old is the person you care for ? [Please tick all that apply]

Under 18

18-25

26-29

30-49

50-64

65-74

75-84

85+

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* 5. What are the circumstances of the person you care for ? [Select up to three options below]

Addiction/Substance Misuse

Learning Difficulties/Disability

Mental Health Condition

Neurological Conditions

Other Health Conditions

Physical Disability/Illness

Prefer Not to Say

Sensory Impairment

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* 6. What are the key things that help you to continue in your caring role? [Think about what things help you in your role as a carer]

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* 7. What support works well for you as a carer? [Think about the carers service, care assessor roles, carers groups and other locality based services]

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* 8. What areas could work better for you as a
carer? [Think about any gaps in services or services that didn't meet your needs as a carer]

Not all gaps will fall within the remit of the Carers Services Contract. Information collected will be shared with Swindon Borough Council and NHS Swindon Clinical Commissioning Group (who commission health and social care services in Swindon)

Question Title

* 9. Swindon Borough Council has a contract with Swindon Carers Centre to deliver a wide range of support services for carers. If you have used any aspect of this service, we would like to know what your experiences were [Please select one answer for each service]

	I didn't know about this service	I didn't use this service	This works well	I didn't know about this but I will use it now	This works well but could be improved	This didn't work well for me
Access to breaks and complementary therapies	Access to breaks and complementary therapies I didn't know about this service menu	Access to breaks and complementary therapies I didn't use this service menu	Access to breaks and complementary therapies This works well menu	Access to breaks and complementary therapies I didn't know about this but I will use it now menu	Access to breaks and complementary therapies This works well but could be improved menu	Access to breaks and complementary therapies This didn't work well for me menu
Advise you of your rights as a carer	Advise you of your rights as a carer I didn't know about this service menu	Advise you of your rights as a carer I didn't use this service menu	Advise you of your rights as a carer This works well menu	Advise you of your rights as a carer I didn't know about this but I will use it now menu	Advise you of your rights as a carer This works well but could be improved menu	Advise you of your rights as a carer This didn't work well for me menu
Be on the end of a phone for you to talk things through	Be on the end of a phone for you to talk things through I didn't know about this service menu	Be on the end of a phone for you to talk things through I didn't use this service menu	Be on the end of a phone for you to talk things through This works well menu	Be on the end of a phone for you to talk things through I didn't know about this but I will use it now menu	Be on the end of a phone for you to talk things through This works well but could be improved menu	Be on the end of a phone for you to talk things through This didn't work well for me menu
Carers Assessment	Carers Assessment I didn't know about this service menu	Carers Assessment I didn't use this service menu	Carers Assessment This works well menu	Carers Assessment I didn't know about this but I will use it now menu	Carers Assessment This works well but could be improved menu	Carers Assessment This didn't work well for me menu
Emergency Card scheme	Emergency Card scheme I didn't know about this service menu	Emergency Card scheme I didn't use this service menu	Emergency Card scheme This works well menu	Emergency Card scheme I didn't know about this but I will use it now menu	Emergency Card scheme This works well but could be improved menu	Emergency Card scheme This didn't work well for me menu
Link you to to our own Carer groups	Link you to to our own Carer groups I didn't know about this service menu	Link you to to our own Carer groups I didn't use this service menu	Link you to to our own Carer groups This works well menu	Link you to to our own Carer groups I didn't know about this but I will use it now menu	Link you to to our own Carer groups This works well but could be improved menu	Link you to to our own Carer groups This didn't work well for me menu
Offer Home Visits	Offer Home Visits I didn't know about this service menu	Offer Home Visits I didn't use this service menu	Offer Home Visits This works well menu	Offer Home Visits I didn't know about this but I will use it now menu	Offer Home Visits This works well but could be improved menu	Offer Home Visits This didn't work well for me menu
Provide advice and signposting	Provide advice and signposting I didn't know about this service menu	Provide advice and signposting I didn't use this service menu	Provide advice and signposting This works well menu	Provide advice and signposting I didn't know about this but I will use it now menu	Provide advice and signposting This works well but could be improved menu	Provide advice and signposting This didn't work well for me menu
Review of caring role	Review of caring role I didn't know about this service menu	Review of caring role I didn't use this service menu	Review of caring role This works well menu	Review of caring role I didn't know about this but I will use it now menu	Review of caring role This works well but could be improved menu	Review of caring role This didn't work well for me menu
Support as a Parent Carer	Support as a Parent Carer I didn't know about this service menu	Support as a Parent Carer I didn't use this service menu	Support as a Parent Carer This works well menu	Support as a Parent Carer I didn't know about this but I will use it now menu	Support as a Parent Carer This works well but could be improved menu	Support as a Parent Carer This didn't work well for me menu
Support as a Young Adult Carer	Support as a Young Adult Carer I didn't know about this service menu	Support as a Young Adult Carer I didn't use this service menu	Support as a Young Adult Carer This works well menu	Support as a Young Adult Carer I didn't know about this but I will use it now menu	Support as a Young Adult Carer This works well but could be improved menu	Support as a Young Adult Carer This didn't work well for me menu
Support as an Adult Carer	Support as an Adult Carer I didn't know about this service menu	Support as an Adult Carer I didn't use this service menu	Support as an Adult Carer This works well menu	Support as an Adult Carer I didn't know about this but I will use it now menu	Support as an Adult Carer This works well but could be improved menu	Support as an Adult Carer This didn't work well for me menu
Support as Young Carer	Support as Young Carer I didn't know about this service menu	Support as Young Carer I didn't use this service menu	Support as Young Carer This works well menu	Support as Young Carer I didn't know about this but I will use it now menu	Support as Young Carer This works well but could be improved menu	Support as Young Carer This didn't work well for me menu
Support in hospital/GP's	Support in hospital/GP's I didn't know about this service menu	Support in hospital/GP's I didn't use this service menu	Support in hospital/GP's This works well menu	Support in hospital/GP's I didn't know about this but I will use it now menu	Support in hospital/GP's This works well but could be improved menu	Support in hospital/GP's This didn't work well for me menu
Training sessions and self-help groups	Training sessions and self-help groups I didn't know about this service menu	Training sessions and self-help groups I didn't use this service menu	Training sessions and self-help groups This works well menu	Training sessions and self-help groups I didn't know about this but I will use it now menu	Training sessions and self-help groups This works well but could be improved menu	Training sessions and self-help groups This didn't work well for me menu
Welfare and Benefits advice	Welfare and Benefits advice I didn't know about this service menu	Welfare and Benefits advice I didn't use this service menu	Welfare and Benefits advice This works well menu	Welfare and Benefits advice I didn't know about this but I will use it now menu	Welfare and Benefits advice This works well but could be improved menu	Welfare and Benefits advice This didn't work well for me menu

Question Title

* 10. Where would you go for information and advice? [Please tick all that apply]

Careline

Family and friends

Library or Community Centre

Local community notice boards

My Care My Support

Sanford House

Social Worker/Swindon Borough Council

Swindon Carers Centre

Other (please specify)

Question Title

* 11. Who would you contact if you needed support in a non medical emergency [Please tick all that apply]

Careline/Homeline

Social worker/Swindon Borough Council

NHS e.g. 111

GP surgery

Out of hours - e.g. emergency duty service

Family or friends

Swindon Carers Centre

Other (please specify)

Question Title

* 12. If you would like to stay informed and receive a summary of the results of the survey please let us have your name and contact details or email address.

Your details will only be used to keep you informed of the outcome of this survey and not for any other reason

Tell us about yourself

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* 13. Do you have a disability

Yes

Prefer not to Say

Question Title

* 14. What is your age?

Under 18

18-25

26-29

30-49

50-64

65-74

75-84

Over 85

Prefer not to Say

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* 15. What is your gender?

Female

Male

Prefer not to Say

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* 16. What is your religion?

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* 17. What is the first part of your post code? [e.g. SN1]

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* 18. How would you describe your ethnic origin?

Thank you for completing his survey

Question Title

* 1. Are you a Carer? A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. [Please tick one]

Question Title

* 2. Do you use Swindon Carers Centre? [Please tick one]

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* 3. Who do you care for? [Please tick all that apply]

Question Title

* 4. How old is the person you care for ? [Please tick all that apply]

Question Title

* 5. What are the circumstances of the person you care for ? [Select up to three options below]

Question Title

* 6. What are the key things that help you to continue in your caring role? [Think about what things help you in your role as a carer]

Question Title

* 7. What support works well for you as a carer? [Think about the carers service, care assessor roles, carers groups and other locality based services]

Question Title

* 8. What areas could work better for you as a carer? [Think about any gaps in services or services that didn't meet your needs as a carer]

Question Title

* 9. Swindon Borough Council has a contract with Swindon Carers Centre to deliver a wide range of support services for carers. If you have used any aspect of this service, we would like to know what your experiences were [Please select one answer for each service]

Question Title

* 10. Where would you go for information and advice? [Please tick all that apply]

Question Title

* 11. Who would you contact if you needed support in a non medical emergency [Please tick all that apply]

Question Title

* 12. If you would like to stay informed and receive a summary of the results of the survey please let us have your name and contact details or email address.Your details will only be used to keep you informed of the outcome of this survey and not for any other reason

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* 13. Do you have a disability

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* 14. What is your age?

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* 15. What is your gender?

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* 16. What is your religion?

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* 17. What is the first part of your post code? [e.g. SN1]

Question Title

* 18. How would you describe your ethnic origin?

* 8. What areas could work better for you as a
carer? [Think about any gaps in services or services that didn't meet your needs as a carer]

* 12. If you would like to stay informed and receive a summary of the results of the survey please let us have your name and contact details or email address.

Your details will only be used to keep you informed of the outcome of this survey and not for any other reason