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The reminder call/message I received to confirm my booking
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The time I was picked up was within reasonable time limit of the one confirmed when I booked the journey
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The crew introduced themselves and explained clearly what would happen during the journey and allowed me to ask any questions
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I was treated as an individual with dignity and respect while I was with the crew members and they understood my needs
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I arrived at my destination in time for my appointment and/or the journey tool a reasonable amount of time
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The vehicle used to transport me was suitable for purpose, easy to access, clean and comfortable
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When I arrived at the hospital/clinic, I was booked in, introduced and handed over to a named member of the team, or if going home I felt comfortable, safe and secure
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Thinking about the care I received from the team today, I believe the service met my needs and my expectations of the service
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