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* 2. Would you have preferred to have an appointment booked for you instead of being offered the PIFU plan?

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* 3. Did you know how to book a PIFU appointment (whether or not you actually did book one)?

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* 4. Did you book a PIFU appointment?

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* 5. How easy was it to book an appointment?

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* 6. What was your overall experience of the PIFU plan?

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* 7. Is there anything else you would like to tell us about how you think your experience could have been improved?

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