PIP Telephone Assessment Survey We hope to find out more about your experience of having a telephone assessment in connection with your PIP claim. The survey is anonymous but please be aware we will be publishing the results, including some of the comments. Question Title * 1. When did you have your telephone assessment? Before the lockdown began on 24 March 2020 After the lockdown began Not sure Question Title * 2. Which company did your assessment? Independent Assessment Services (IAS formerly Atos) Capita Not sure Question Title * 3. Did you get any notice of your assessment? Yes, by letter Yes, by phone Yes, by letter and by phone No, I didn’t get any notice Any other information Question Title * 4. How much notice did you get? Less than a week A week or more Can’t remember None Any other information Question Title * 5. Was there somewhere quiet in your home where you could answer the call confidentially? Yes No Any other information Question Title * 6. Did the assessor seem to have any problems with having a quiet, confidential place to work from? Yes No Don't know Any other information Question Title * 7. Did you record your assessment? Yes No Any other information Question Title * 8. Did the call take place on time? Yes No Don't know Any other information Question Title * 9. Were there any technical problems with the call, such as poor reception or low volume? Yes No Any other information Question Title * 10. How long did your telephone assessment last? Less than 30 minutes Between 30 minutes and an hour More than an hour Not sure Any other information Question Title * 11. Was the assessor’s manner: Encouraging Neutral Unfriendly Any other information Question Title * 12. Did the assessor seem to have read your form and any other evidence? Yes No Not sure Any other information Question Title * 13. Did the assessor ask questions about daily living activities that were relevant to you? Yes, a lot Yes, but not enough Very few Not relevant to me Any other information Question Title * 14. Did the assessor ask questions about mobility that were relevant to you? Yes, a lot Yes, but not enough Very few Not relevant to me Any other information Question Title * 15. Anything else you’d like to tell us? Done
