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PIP Telephone Assessment Survey
We hope to find out more about your experience of having a telephone assessment in connection with your PIP claim. The survey is anonymous but please be aware we will be publishing the results, including some of the comments.
*
1.
When did you have your telephone assessment?
(Required.)
Before the lockdown began on 24 March 2020
After the lockdown began
Not sure
*
2.
Which company did your assessment?
(Required.)
Independent Assessment Services (IAS formerly Atos)
Capita
Not sure
*
3.
Did you get any notice of your assessment?
(Required.)
Yes, by letter
Yes, by phone
Yes, by letter and by phone
No, I didn’t get any notice
Any other information
*
4.
How much notice did you get?
(Required.)
Less than a week
A week or more
Can’t remember
None
Any other information
*
5.
Was there somewhere quiet in your home where you could answer the call confidentially?
(Required.)
Yes
No
Any other information
*
6.
Did the assessor seem to have any problems with having a quiet, confidential place to work from?
(Required.)
Yes
No
Don't know
Any other information
*
7.
Did you record your assessment?
(Required.)
Yes
No
Any other information
*
8.
Did the call take place on time?
(Required.)
Yes
No
Don't know
Any other information
*
9.
Were there any technical problems with the call, such as poor reception or low volume?
(Required.)
Yes
No
Any other information
*
10.
How long did your telephone assessment last?
(Required.)
Less than 30 minutes
Between 30 minutes and an hour
More than an hour
Not sure
Any other information
*
11.
Was the assessor’s manner:
(Required.)
Encouraging
Neutral
Unfriendly
Any other information
*
12.
Did the assessor seem to have read your form and any other evidence?
(Required.)
Yes
No
Not sure
Any other information
*
13.
Did the assessor ask questions about daily living activities that were relevant to you?
(Required.)
Yes, a lot
Yes, but not enough
Very few
Not relevant to me
Any other information
*
14.
Did the assessor ask questions about mobility that were relevant to you?
(Required.)
Yes, a lot
Yes, but not enough
Very few
Not relevant to me
Any other information
15.
Anything else you’d like to tell us?