PPG Patient Survey 2017 Question Title * 1. Which Medical Centre do you attend Rosebery Medical Centre Outwoods Medical Centre Forest Edge Medical Centre Question Title * 2. Please identify your age range Under 16 16-25 26-35 36-45 46-55 56-65 66-75 76 and over Question Title * 3. Have you ever put off going to see your doctor because of difficulty getting to the surgery Yes No Question Title * 4. How do you usually get to the surgery Public Transport Private Transport Taxi Given a lift Walk Question Title * 5. How polite and courteous do you find the Reception Team? (1 being poor and 5 being excellent) 1 2 3 4 5 On the phone On the phone 1 On the phone 2 On the phone 3 On the phone 4 On the phone 5 At the Reception Desk At the Reception Desk 1 At the Reception Desk 2 At the Reception Desk 3 At the Reception Desk 4 At the Reception Desk 5 Question Title * 6. In the past 6 months, how easy have you found the following? Very easy Quite easy Quite difficult Very difficult Don't know/never tried Getting through on the phone Getting through on the phone Very easy Getting through on the phone Quite easy Getting through on the phone Quite difficult Getting through on the phone Very difficult Getting through on the phone Don't know/never tried Speaking to a Doctor or Nurse on the phone Speaking to a Doctor or Nurse on the phone Very easy Speaking to a Doctor or Nurse on the phone Quite easy Speaking to a Doctor or Nurse on the phone Quite difficult Speaking to a Doctor or Nurse on the phone Very difficult Speaking to a Doctor or Nurse on the phone Don't know/never tried Obtaining test results by phone Obtaining test results by phone Very easy Obtaining test results by phone Quite easy Obtaining test results by phone Quite difficult Obtaining test results by phone Very difficult Obtaining test results by phone Don't know/never tried Booking an appointment Booking an appointment Very easy Booking an appointment Quite easy Booking an appointment Quite difficult Booking an appointment Very difficult Booking an appointment Don't know/never tried Question Title * 7. The last time you saw a Doctor at the surgery do you feel you had enough time to discuss your concerns? ( 1-5 below, 1 being not nearly enough time and 5 being more than enough time) 1 2 3 4 5 1 2 3 4 5 Question Title * 8. Thinking about the last time you saw a doctor or nurse at your surgery, did you feel confident about how they helped you? Extremely Largely To some extent Not at all Extremely Largely To some extent Not at all Question Title * 9. In general how satisfied are you with the care you receive at the surgery?(1 being unsatisfied and 5 being completely satisifed) 1 2 3 4 5 1 2 3 4 5 Question Title * 10. Would you prefer the written information in the surgery to be provided in another language? Yes No If yes, which Language Question Title * 11. Are you aware that there is a Patient Participation Group: Yes No Which represents the views of patients? Which represents the views of patients? Yes Which represents the views of patients? No Available through the practice website? Available through the practice website? Yes Available through the practice website? No Question Title * 12. Would you recommend this Medical Practice to friends or family? Yes No Question Title * 13. What is the Practice doing well for you and what could be improved? Please type below: Done