2021 ISPAs - Best Consumer ISP Written Entry Form |
Best Consumer ISP Award
For providers offering residential superfast broadband services (30Mbps or above). The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall services and packages.
Entry criteria:
Entrants must be an ISP offering broadband connections to residential consumers.
Judging process
The judging process is formed of two stages: a period of technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.
Broadband entrants are required to undergo a period of technical testing from 1st April 2021 to 31st May 2021. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.
Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.
Judging criteria
· Price and value for money
· Geographical availability
· Broadband speeds – both upload and download
· Fibre availability (eg: FTTC, FTTP)
· Investment and innovation in networks and technology
· Range of packages and contracts available
· Communication with customers
· Value added services (eg: quad play, cyber security, parental control filters)
· End user equipment provided
· IPv6 capability
· Innovation in the past 12 months
· Growth in customer numbers / fall in customer churn
Entry criteria:
Entrants must be an ISP offering broadband connections to residential consumers.
Judging process
The judging process is formed of two stages: a period of technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.
Broadband entrants are required to undergo a period of technical testing from 1st April 2021 to 31st May 2021. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.
Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.
Judging criteria
· Price and value for money
· Geographical availability
· Broadband speeds – both upload and download
· Fibre availability (eg: FTTC, FTTP)
· Investment and innovation in networks and technology
· Range of packages and contracts available
· Communication with customers
· Value added services (eg: quad play, cyber security, parental control filters)
· End user equipment provided
· IPv6 capability
· Innovation in the past 12 months
· Growth in customer numbers / fall in customer churn