How well does the insurance industry develop technical excellence?

Capability of companies in the insurance sector to drive the development of technical excellence

This research aims to explore the organisational capability that currently exists across the insurance market to drive the development of technical excellence. For each of the nine statements below, please provide your opinion based on the capability of the business where you currently work. We recognise that your personal views are not the official views of your Company. All responses will be aggregated and no single response attributed to an individual or company.

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* 1. About You

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* 2. There is a clear commitment to the consistent delivery of technical excellence and this is evidenced through investment, executive ownership and a reputation in the market that supports this

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* 3. There are recognition schemes in place for the achievement of technical excellence

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* 4. There is dedicated resource and an allocated budget for the development of advanced technical skills across the business as a whole

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* 5. The business clearly links levels of technical authority (in underwriting, pricing, claims, reinsurance, etc.) to the skill and competence of the individual authority holder

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* 6. There is a system in place that enables the collection and analysis of technical capability levels that is used to prioritise and shape development and training activity

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* 7. The business has programmes targeted at developing advanced technical skills, each with clearly defined aims, target audiences and learning objectives

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* 8. When delegates are selected for development programmes, their line manager/leader is always required to be involved pre and post training programme and has a clear responsibility to support their delegate’s ongoing development

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* 9. Following attendance at a training programme, are individuals given the opportunity to use their newly acquired skills back on the job and are they encouraged to move on to do different job roles or bigger roles within the organisation?

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* 10. A report is produced on a regular basis summarising training & development activity (especially at advanced levels), an analysis of the key metrics is captured and a process to ensure the impact and effect of such investment is shared with a senior leadership audience