Home Group Website Navigation Review Question Title * 1. What INFORMATION were asked to find and review? Information about Home Groups supported services Help with your finances How to make a change to my tenancy How to contact Home group How to make a complaint About Anti-Social Behaviour About homes to rent How to make a payment How to apply for a House How to apply for a Home in a scheme Who is Home Group and what services do they offer How to bleed a radiator Question Title * 2. Where you able to find the information? Yes No Question Title * 3. If no, why? Question Title * 4. On a scale of 1-5, 1 being the lowest and 5 being the highest, how easy was it to find the information? 1 2 3 4 5 Question Title * 5. Why did you select that score? Question Title * 6. What information about the topic was available? Question Title * 7. What information couldn’t you find that you would have expected to find? Question Title * 8. Do you feel that you would further need to speak to a Home Group colleague before you felt confident about the topic? Question Title * 9. Was the information easy to read? Yes No Question Title * 10. If no, why? Question Title * 11. Was the information useful? Yes No Question Title * 12. If no, why? Question Title * 13. Did you find any information to be conflicting i.e. was unclear what you would need to do next, etc? Yes No Question Title * 14. If so, could you tell us what information this was? Question Title * 15. Did you use the search functionality on the website? Yes No Question Title * 16. If so, how many results returned? Question Title * 17. Would you use the website again next time you need to complete this task for yourself? Yes No Question Title * 18. After using the search function, did you feel confident in picking the most relevant search result for the topic? Question Title * 19. On a scale of 1-5, 1 being the lowest and 5 being the highest, how much effort did you personally have to put in to find the information? 1 2 3 4 5 Question Title * 20. Please describe your overall experience during your search for information Question Title * 21. Have you visited the Home Group website before today to complete this action? Yes No Question Title * 22. What is your date of birth? Question Title * 23. What is your employment status? If employed, what is your occupation? Question Title * 24. What is your gender? Male Female Non-binary Other Prefer not to say Question Title * 25. How often do you use the internet per week? Done