Dispensing Appliance Contractor Questionnaire 2021

This section is about why you contacted us recently and the response you received

Question Title

* 1. Why did you contact Daylong? To submit an NHS prescription for:

Yourself

Someone else

Both

Other (please specify)

Question Title

* 2. How do you normally contact Daylong?

Phone

Post

Face to Face

Fax

E-mail

Internet

Question Title

* 3. How easy did you find it to contact them?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 4. If you have dealt with Daylong either by telephone, email or in person,
based on your experience of this and other occasions, how satisfied are you with Daylong and the services listed below?

	Extremely good	Satisfied	Neither	Dissatisfied	Very dissatisfied
Were they polite and did they take time to understand your needs?	Were they polite and did they take time to understand your needs? Extremely good	Were they polite and did they take time to understand your needs? Satisfied	Were they polite and did they take time to understand your needs? Neither	Were they polite and did they take time to understand your needs? Dissatisfied	Were they polite and did they take time to understand your needs? Very dissatisfied
Answering any queries you may have	Answering any queries you may have Extremely good	Answering any queries you may have Satisfied	Answering any queries you may have Neither	Answering any queries you may have Dissatisfied	Answering any queries you may have Very dissatisfied
Directed/passed you on to someone that could advise you further	Directed/passed you on to someone that could advise you further Extremely good	Directed/passed you on to someone that could advise you further Satisfied	Directed/passed you on to someone that could advise you further Neither	Directed/passed you on to someone that could advise you further Dissatisfied	Directed/passed you on to someone that could advise you further Very dissatisfied
How would you describe their service?	How would you describe their service? Extremely good	How would you describe their service? Satisfied	How would you describe their service? Neither	How would you describe their service? Dissatisfied	How would you describe their service? Very dissatisfied

Question Title

* 5. If you had a prescription dispensed, did Daylong provide you with a written note of their name, address & telephone number?

Yes

No

Don't know

Question Title

* 6. Has there ever been an occasion when the appliance was not available straight away?

Yes

No