EXIT Kings Park Nursery Customer Survey Please tell us about your experience with King's Park Nursery Question Title * 1. Have you bought plants from King's Park Nursery this year? Yes No Please give detail... OK Question Title * 2. How do you rate the following? Excellent Good Average Needs improvement Poor Customer Service Customer Service Excellent Customer Service Good Customer Service Average Customer Service Needs improvement Customer Service Poor Value for Money Value for Money Excellent Value for Money Good Value for Money Average Value for Money Needs improvement Value for Money Poor Plant range Plant range Excellent Plant range Good Plant range Average Plant range Needs improvement Plant range Poor Staff friendliness Staff friendliness Excellent Staff friendliness Good Staff friendliness Average Staff friendliness Needs improvement Staff friendliness Poor Staff knowledge Staff knowledge Excellent Staff knowledge Good Staff knowledge Average Staff knowledge Needs improvement Staff knowledge Poor Parking Parking Excellent Parking Good Parking Average Parking Needs improvement Parking Poor 'shopping experience' (how easily did you find the plants you were looking for) 'shopping experience' (how easily did you find the plants you were looking for) Excellent 'shopping experience' (how easily did you find the plants you were looking for) Good 'shopping experience' (how easily did you find the plants you were looking for) Average 'shopping experience' (how easily did you find the plants you were looking for) Needs improvement 'shopping experience' (how easily did you find the plants you were looking for) Poor Signage (getting to the nursery) Signage (getting to the nursery) Excellent Signage (getting to the nursery) Good Signage (getting to the nursery) Average Signage (getting to the nursery) Needs improvement Signage (getting to the nursery) Poor Any additional comments? OK Question Title * 3. How likely are you to recommend the nursery to others? Very unlikely unlikely possibly I will I have already and I will again! Very unlikely unlikely possibly I will I have already and I will again! OK Question Title * 4. Do you have any ideas/suggestions of things you would like us to sell in the future (such as pots, gardening accessories, plant species etc)? OK Question Title * 5. How do you feel about our opening times (please tick all that apply) Great, you've got them right I’d like it if you opened for longer at the weekends I think you should open all year It would be good if you could open at Christmas OK Question Title * 6. What is your postcode? OK Question Title * 7. Have you seen (or heard) any of the following advertising for the nursery this year (tick all that apply)? Google page Facebook Website Radio Local magazine Daily Echo newspaper BCP Council newsletter (print or email) Recommended by a friend Other (please specify) OK Question Title * 8. Do you think there is any information missing from our website, that would be helpful? (www.kingsparkplants.co.uk) Yes No Other (please specify) OK Question Title * 9. Which of the following age bands do you fall into? (Please tick one option) Under 18 years 18 - 24 years 25 - 34 years 35 - 44 years 45 - 54 years 55 - 64 years 65+ years Prefer not to say OK Question Title * 10. Are you: (Please tick one option) Female Male Prefer not to say Other (please specify if you wish) OK Question Title * 11. What is your ethnic group? (Please tick one option) White English / Welsh / Scottish / Northern Irish / British White Irish White Gypsy or Irish Traveller Any other White background (please specify below if you wish) Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Any other Mixed/ Multiple ethnic background (please specify below if you wish) Black / British Caribbean Black / British African Any other Black / African / Caribbean background (please specify below if you wish) Asian / British Indian Asian / British Pakistani Asian / British Bangladeshi Asian / British Chinese Any other Asian background (please specify below if you wish) Arab Any other ethnic group (please specify below if you wish) Prefer not to say Other (please specify) OK Question Title * 12. What is your religion or belief? (Please tick one option) No religion Christian (including Church of England, Catholic, Protestant and all other Christian denominations) Buddhist Hindu Jewish Muslim Sikh Any other religion or belief (please specify below if you wish) Prefer not to say Other (please specify) OK Question Title * 13. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? Include problems related to age (Please tick one option) Yes, limited a lot Yes, limited a little No Prefer not to say OK Question Title * 14. And finally....if you would like us to contact you about your answers, please give us your name, telephone number and/or email here: OK DONE