Ilfracombe Access Charter – Information update request

10 years ago, Ilfracombe Town Council assisted by NDDC and other community groups funded the Ilfracombe Access Charter. The Ilfracombe Access Group contacted as many of the local business’s, services, facilities etc as possible and those that responded were enrolled into the Charter scheme.

The Ilfracombe Access Guide was a result of this project which was printed at Kingsley printers and made available for visitors and residents from various locations including the Tourist Information Centre and the Town council offices. The guide is also still online at www.ilfracombeaccessguide.co.uk

With all the changes that have taken place over the years following the initial surveys the guide is overdue for an update as will how the information is presented to be easier for anyone to use.

To enable this update, we have linked in with the Tourist Information Centre and One Ilfracombe to facilitate the circulation of the below survey.

Please spend a few minutes completion the survey and look out for the updated access guide.

If you have any queries regarding the survey, the access guide or anything to do with improving access in Ilfracombe contact us at geoff.savage@winberryassociates.co.uk

Thank you.

Geoff Savage
Treasurer, Secretary and Access Consultant                                                            Ilfracombe Access Group
Finding your Business / Premises

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1. Is your business clearly signed?

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2. Is your front door clearly visible?

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3. Do you have on site parking?

How accessible are your premises?

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4. Is there level access into your premises?

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5. Is there ramped access into your premises?

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6. Are there any steps  into your premises?

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7. Do you have a bell for disabled customers to attract your attention?

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8. Can a wheelchair user reach the bell?

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9. Can the customer at the door hear or see that your bell is working?

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10. Do the entrance doors open automatically?

Condition inside your premises

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11. Can wheelchair users get around inside your premises?

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12. Are there handrails near any steps/slopes?

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13. If you have a lift is it accessible to wheelchair users

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14. Is your lift accessible to powered scooter users?

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15. Are any internal doors easy to open?

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16. Do you have non slip flooring?

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17. Do any internal steps have visually contrasting edges?

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18. Is the lighting strong enough to show any obstacles?

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19. Do you use contrasting colours to make prices and notices easy to read?

Reception (if applicable)

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20. Is the location of the reception easy to find?

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21. Is the reception low enough for use by wheelchair users?

Special Aids

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22. Do you have an audio loop system?

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23. Do you have pen & paper available for customers with communication difficulties?

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24. Do you have large print/alternative formats of information available for the visually impaired?

Toilets

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25. Do you have any toilets for customer use?

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26. Are any of these suitable for disabled users?

Emergency Exit

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27. Do you have an emergency exit?

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28. Is it clearly signed?

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29. Is it easy to open the emergency exit door?

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30. Is the emergency exit usable by wheelchair users?

Staff Assistance & Awareness

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31. Are you and your staff aware of the Equality Act 2010and its incorporation of the Disability Discrimination Act?

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32. Have you and your staff had disability awareness training?

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33. Do you provide waiter service?

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34. Do you offer a carry to car service?

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35. Details of individual completing this self-audit

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