RBS Closures Survey

The recently announced closure of 62 RBS branches across Scotland could severely impact on some or all of the rural communities those branches serve.

Scottish Rural Action will be presenting evidence on the impact of the closures to the Scottish Affairs Committee at Westminster on the 17th January. To do that effectively, we need to know what our members and other people in rural communities think about the closures.

To share this survey please use this link: https://www.surveymonkey.co.uk/r/RBSClosures

To find out more about the proposed closures, see: https://www.scottishruralparliament.org.uk/rbs-branch-closures-views-sought/

1.Do you currently use one of the Royal Bank of Scotland (RBS) branches which are scheduled to close for your banking?

Yes – I do

Yes – A family member or person I care for does

Yes – Business I work for does

Yes – My business does

No - but I would like to comment anyway

Comments:

3.Did the RBS consult with you or your community as far as you know before making this decision?

Yes

No

Comments:

4.Do you think the bank closures should go ahead?

Yes

No

Don’t know

Please explain your answer

5.How will it affect you if the closures go ahead? Please answer the remaining questions for yourself, or the person you care for/family member/business.

I will have to travel further to do my banking

People will not want to live in my community

Cannot access/deposit cash

I/other people in my community will be more isolated

This is the last bank in my community

People will not want to visit our community

Other / Comments:

6.Are there positives about the bank closures?

Yes

No

Don’t know

Comments:

7.Are you able to do banking online?

No, I/they do not have broadband at home

No, I'm/they're not sure how to do this

I do not trust online banking

Yes, but online banking does not meet all of my/their needs

Yes, but I'm/they're not confident in doing this

Yes, I'm/they're confident in doing this

Other / comments:

8.Have you used Post Office banking services before?

Yes

No

Comments:

9.Are Post Office banking services something that you could use?

Yes

Yes, but it does not meet my needs

I do not know what services they offer

No, the nearest Post Office is too far away

No, it is not open when I need it

Comments:

10.Are mobile branch bank services something you could use (where a bank van comes to your community)?

Yes

Yes, but it does not meet my needs

We do not have this service at the moment

I do not know what services are offered

I am disabled and cannot access the van

Other (please comment below):

Comments:

11.How do you currently use the internet?

Comments:

12.Have you ever been affected by a bank closure in the past? (not the planned bank closures)

Yes

No

If yes, which one and what impact did this have?

13.To get feedback on this survey and more information about the RBS closures, sign up to our newsletter by adding your email address here:

14.Is there anything else you would like to add?

17.What is your gender?

Female

Male

Other

Prefer not to say

18.What is your ethnicity?

Thank you for taking part in this survey. We will be providing feedback and updates on the proposed closures through our newsletter.

To share this survey please use this link: https://www.surveymonkey.co.uk/r/RBSClosures