People & Process Quiz Question Title * 1. Starting at the bottom, what are the levels of the performance pyramid? appraisal, feedback, opportunities, challenge and support, expectations expectations, feedback, observations, challenge and support, appraisal expectations, feedback, development, challenge and support, appraisal feedback, appraisal, expectations, development, challenge and support feedback, expectations, development, challenge and support, appraisal Question Title * 2. Which of these is least effective at improving performance? recognition for achievement feedback shared team goals praise a supportive environment Question Title * 3. Which of these is NOT a feature of SMART training? its results can be measured by hard or soft metrics its progress is regularly reviewed its purpose is open to interpretation by the individual it is within the realistic control and scope of the team and member, and has a purpose its development goal and necessary resources are agreed with the team-leader Question Title * 4. When managing long-term performance at work, which of these statements is true? people should aim to work at the peak performance part of the performance curve most of the time people bored by their job will burn out people are more productive when they get more stimulation at work people need to be excited by their job all the time people should aim to work at the optimal performance part of the performance curve most of the time Question Title * 5. Which one of these is not from Buckingham and Coffman’s Twelve Management Questions? does my supervisor, or someone at work, seem to care about me as a person? are my co-workers committed to doing quality work? in the last six months, have I talked with someone about my progress? do I know what is expected of me at work? is there someone at work who constantly supervises me? Question Title * 6. What is procurement? finding and agreeing to terms and acquiring goods or services investing in new office space purchasing goods or services paying salaries each month all of the above Question Title * 7. What should a tendering process include? the procurement process for the tender rules or instructions for the tender criteria for how a tender will be evaluated a specification or general requirements all of the above Question Title * 8. What should you NOT consider before submitting a tender? the elements that you want to renegotiate the potential return to your business the resources and time it demands the strategic fit with your business the likelihood of success Question Title * 9. Which of the following is not a category in the Kraljic matrix? tactical items strategic items bottleneck items non-critical items leverage items Question Title * 10. What is supplier relationship management (SRM)? a process focused on monitoring the performance of a supplier a systematic approach to assess a supplier's contribution to your business a business practice to measure, analyse, and manage the performance of a supplier a way to yield bottom-line savings and top-line competitive advantage a method to get what you have been promised in a contract Done