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Home Customer Website
Vital Energi Website Feedback
We are developing the home customer area of our website and would really appreciate your feedback.
Please complete the survey and let us know what you think.
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1.
To help support the continued development of the Vital Energi website, please leave your contact details below.
(Required.)
Full Name
Preferred Telephone Number (incl Area Code)
Email Address
Home Address
*
2.
Please select which best describes you:
(Required.)
A Housing Association or Local Authority Resident or Tennant
Employed by a Housing Association or Local Authority
A Resident or Tennant of a private property
A Homeowner
A Landlord
A Managing Agent
Other (please specify)
3.
Why have you visited our website today?
I have a query regarding billing
To find contact details or opening times for Vital Energi
To move in or out of your property
To get advice on how to reduce my energy costs
I have a query regarding debt management
To report a fault
To make a payment
Other (please specify)
4.
Overall Website Rating
Extremely Poor
1 star
Poor
2 stars
Ok
3 stars
Good
4 stars
Excellent
5 stars
5.
Did you manage to find the information you needed today on our website?
Yes
No
Not Sure
6.
If you answered 'not sure', please specify what information you were trying to find.
7.
What did you find most useful / like about our website?
8.
What would you like to see more of / improved on our website?
9.
How would you rate your overall customer service experience at Vital Energi?
Extremely Poor
1 star
Poor
2 stars
OK
3 stars
Good
4 stars
Excellent
5 stars
10.
Please leave any further comments here.
Current Progress,
0 of 10 answered
