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Helpline and Livechat Feedback
The following questions will help us to evaluate and continue to improve our services. Please only answer questions if you feel safe, comfortable and able to do so. All responses will be combined and anonymised.
1.
Did you access our telephone helpline or our Livechat service?
Telephone
Livechat
2.
How did you find out about the helpline/ livechat?
Website
Social Media
Professional
Other (please specify)
3.
Did you get the information you needed?
Yes
No
Any comments
4.
Did the helpline / livechat help you to feel supported?
Yes
No
Any comments
5.
Is there any other support would you have liked from the helpline / livechat?
Callback
Scheduled appointments
Counselling
Text support
Video call
Advocacy
Other (please specify)
6.
How important is it for you that a woman or man answers calls?
1 – Not at all
2 – Not very important
3 – Somewhat important
4 – Quite important
5 – Very important
7.
Is there anything we can do to improve the helpline / livechat?
Yes
No
Not sure
Add comments
8.
Did you experience sexual violence/exploitation as an adult or child?
Child
Adult
9.
Are you a partner, parent/carer or family member of a survivor?
Partner
Parent/carer
Family member
Other (please specify)
10.
Please answer the next two questions if you have received or are currently receiving counselling or support:
Yes – NHS
Yes – Specialist voluntary sector
Yes – Private
11.
Has this support been helpful?
Yes
No
Any comments
12.
If you are not currently receiving or have received support in the past, is this because:
I was unable to find a service
It was not/is not the right time for me
Other (please specify)
13.
Have you thought about or made a report to the police?
Yes I have made a report
No, but I have thought about reporting
No, and I haven’t thought about reporting
14.
Age
15.
Ethnicity
16.
Gender
17.
Do you identify as the gender you were assigned at birth?
Yes
No
Prefer not to say
