Future fit? Overcoming challenges to healthcare with a digital practice.

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* 1. About You

Full Name *

Practice/Surgery Name *

Job Title *

Email *

Phone

YOUR DATA IS SAFE - We will not share your details with others.

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* 2. I would like to be included the an iPad Mini prize drawer

Yes

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* 3. What are the greatest challenges faced by your practice (select all that apply)?

Recruitment and retention

Patient demands

Inadequate tech-infrastructure (hardware)

Inadequate digital systems (software)

Administrative burden

Data protection and GDPR compliance

Other (please specify)

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* 4. Do you consider the practice workload to be increasing?

Yes

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* 5. What are the biggest contributors to increasing workloads (select all that apply)?

Increasing demand on healthcare services

Adopting digital-first systems

Paper filing systems

Data protection and GDPR compliance

Technology (hardware) that is not fit-for-purpose

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* 6. What technology do you currently have in place (select all that apply)

Mobile devices – such as tablets

Patient management solutions

Managed print service

Label printers

Printers

Online consultations

Scanning solutions

Other (please specify)

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* 7. How effective is the technology you currently have in your practice at supporting work processes?

Extremely effective

Very effective

Somewhat effective

Not so effective

Not at all effective

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* 8. On a scale of 1-5 -- How much of a priority is technology investment in the following areas? (1= low priority, 5= high priority)

Scan and fax solutions

Print solutions

Patient management solutions

Online and virtual consultations

Upgraded PC systems

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* 9. On average, how much time do you spend on administrative processes?

Up to 2 hours a day

More than 2 hours, but less than 4 hours a day

More than 4 hours, but less than 6 hours a day

More than 6 hours a day

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* 10. What do you see as the biggest benefit for you and your practice team – including GPs – of a digital practice (select all that apply)?

Increased efficiencies

Improved patient experience

Reduced administrative workload

Time saved

No change

Other (please specify)

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* 11. What do you see as the benefits of technology on the service you can provide patients (select all that apply)?

Better health outcomes

Better access to care

More convenient/efficient

More connected care

I don’t think there are any benefits

Other (please specify)

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* 12. What proportion of your documentation is paper (versus electronic)?

<10% is paper

10 – 20% is paper

20 – 50% is paper

50 – 70% is paper

70 – 85% is paper

85%+ is paper

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* 13. Of the below, what would reduce the time practice managers spend on administrative processes (select all that apply)?

Streamline the digitisation of data – patient records, etc.

Upgraded technology (hardware) that is more efficient and fit-for-purpose

Better software that connects multiple touchpoints – within the practice and beyond

Additional human resources

A service which automatically orders inks and toners when they need to be replaced

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* 14. What is the average age of the technology you have in place at your practice?

Don’t know

Less than 1 year

More than 1 year, less than3 years

3 years – less than 6 years

6 years – less than 10 years

10 years or more

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* 15. What is driving the need for new technology in practices (select all that apply)?

Increase in demand on health services

The drive for NHS-wide digital transformation

New digital-first systems – online patient record access, appointment booking, EPS

The need to drive administrative efficiencies and streamlined processes

To be able to successfully implement new models of (connected) care

To ensure a sustainable and viable future for the NHS

I don’t believe there is a drive for new tech

Other (please specify)

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* 16. With digital transformation in mind; what aspects of your practice do you now need to consider more carefully (select all that apply)?

Digitising your paper records

Data protection and GDPR compliance

Administrative processes

Printers and printer management

Connected systems

Other (please specify)

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* 17. What, if any, are the barriers to introduction of new technology at your practice (select all that apply)?

Funding difficulties

Knowledge of new technology

Existing systems incompatible with new technology

Existing technology is adequate

Mistrust of new technology/ previous failure to launch

Resource issues (staff)

Technology is lower on priorities list

Lack of training for new systems

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* 18. With the digital practice in mind, what technology (if any) are you planning to upgrade or implement in the next 12 months (select all that apply)?

Mobile devices – such as tablets

Patient management solutions

Enhanced systems to support online consultations

Printers

Label printers

Online solutions

Scanning and document management solutions

Upgraded PC systems

Other (please specify)

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