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Scottish Social Housing Charter - Caledonia Consultation
Background
Each year we report to tenants and other stakeholders on our performance in delivering the Outcomes and Standards detailed in the Scottish Social Housing Charter.
To enable us to do this, we first gather a range of information to help us assess whether or not we meet each Outcome or Standard.
We are reviewing the way we carry out that assessment and the information it contains.
With our Customer 1st guiding principles in mind, we want to Keep it Simple. We aim to make it clear and easy to understand.
We need to include our usual facts and figures but also plan to look beyond these to tell the story of how we think we performed.
It is important that we get the approach right and so we are asking all tenants to take a few minutes to answer four simple questions. We also welcome any other relevant feedback.
** Please note this survey is completely anonymous and we are not asking you to provide, nor seeking to capture, any of your personal information**