Stakeholder Satisfaction Survey

To help us ensure that our service meets your requirements and provide you with an excellent experience, Sunlight Care Group appreciates you taking the time to complete the following questionnaire. We will analyse your answers in order to ensure that we facilitate a continual improvement ethos for all our services.

Your opinion is important to us, so that we can enhance your future experience(s) with our services and allow us to ensure our on-going commitment for care, “in pursuit of excellence”.

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* 1. Contact Information

Name:

Company:

Email Address:

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* 2. How likely is it that you would recommend Sunlight Care to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 3. Overall, how satisfied or dissatisfied are you with the way in which Sunlight Care has communicated with you?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 4. Do you know who to contact if you have a concern?

Yes

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* 5. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 6. Do staff members appear to be helpful and knowledgable?

Yes

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* 7. On a scale of 1 to 10, how happy are you with the service provided?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. What can we do to improve our service?

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* 9. Do you have any other comments, questions or concerns?

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* 10. Do you give Vista Care Solutions Ltd T/A Sunlight Group permission for the above comments to be used for training and promotional material?

Yes