Copy of Health Visiting Survey 2023 East Locality County Durham
Thinking about your recent experience of the health visiting service please answer the following questions
1.
Where was your appointment? Please tick all relevant boxes.
at home?
a telephone contact?
a video call?
in a clinic session?
2.
What was the purpose of the Health Visitor contact today?
Ante natal
New birth visit
6-8 weeks contact
3-4 months contact
9-12 months contact
2 year contact
Other (please specify)
3.
How satisfied were you with the service you received?
very satisfied
satisfied
don’t know
not satisfied
please comment
4.
How useful was the information given to you by the health professional?
Very useful
Not so useful
Not at all useful
If not at all please comment
5.
Was the health professional able to answer all of your questions?
Yes
No
What questions were not answered and why?
6.
Did the health professional arrive on time, within the time slot stated ?
Yes
No
Unsure
7.
Did the health professional inform you when your next contact from the service will be?
Yes
No
8.
How would you describe your health professional? Please tick all that apply
Professional
Friendly
Supportive
Interested in your child
Approachable
Easy to talk to
None of the above
Tell us what you liked or disliked about your health professional
9.
Please tell us the name of your Health Professional so that we can provide feedback (optional)
10.
Do you know how to contact the service?
Yes
No
Unsure
11.
Did you receive information about:
Local children’s centre activities
Facebook/social media links
Breast feeding
NHS websites and links
Activities to promote health and development
Children's Health App
Your local offer for children and young people with special educational and developmental needs
How to contact the health visiting service
12.
To help us plan future health services please consider the following options and choose the ones you feel would be most useful to you.
Emotional health
Behaviour
Sleep
Stop smoking support
Accident prevention/home safety
Health, nutrition and weight
Oral health
C card/sexual health
Infant feeding
Toilet training
Speech and language
Settling a crying baby
Other (please specify)
13.
Thinking about our health visiting service overall how was your experience of the service
Very good
Good
Neither good nor poor
Poor
Very poor
Don't know
14.
"During pregnancy and beyond you met a number of different professionals including midwives, GP's Health Visitors and Family Hub Practitioners. You might also have received help from other services in County Durham.
How well did we work with other services to meet the needs of you and your family?
well
very well
okay
poorly
very poorly
15.
Please tell us about anything that we could have done better