As part of our broader effort by ESI (Dustin Collins) to evaluate how we manage and deliver Safety Data Sheets (SDSs) to customers, we are gathering information across all businesses to better understand current practices and support future requirements for SDS access via the website or other channels. To that end, we kindly ask you to complete this survey to better understand the current state of SDSs availability and accessibility for your business unit or region.
Contact Information

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1. First Name

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2. Last Name

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3. Which business unit are you representing?

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4. Which product line are you representing?

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5. Which region are you representing?

Role & Internal Process

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6. What is your job function? (Select the closest match)

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7. Who is your primary contact for SDS-related questions (Please include name(s), role(s), and typical inquiry channels (email, phone, web, sales team, etc.).

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8. Are SDS requests handled centrally or distributed across multiple individuals/locations? (Select all that apply)

Request Frequency & Drivers

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9. How frequently do you receive SDS requests?

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10. What is the quantity in which you receive SDS requests?

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11. What are the most common reasons customers request SDSs? (Select all that apply)

Process Experience & Communication

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12. How are SDSs currently delivered to customers? (Select all that apply)

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13. What is the typical response time to fulfill an SDS request after it is received?

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14. Do you currently experience any of the below challenges with SDSs?

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15. Has the response time ever caused issues for our customer(s) or internal stakeholder(s) or internal process?

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16. How are customers instructed to request SDSs?

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17. Is there a consistent and clear SDS request process documented and communicated across your region or team?

Future Needs & Improvements

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18. What features would be beneficial for an online SDS system? (Select all that apply)

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19. Do you have suggestions for improving the SDS delivery experience (internally or externally)?

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