Bi-borough Childcare and Early Education Service Satisfaction Questionnaire Autumn term 2020

Dear Provider,

The Bi-borough Childcare and Education Service wants to ensure that the services provided meet your needs and are of value to early years providers and practitioners. We therefore, would appreciate it if you could complete the questionnaire below so that your views inform our future service delivery. The key areas of delivery are:

· The Early Years Advisory and Inclusion Service offers support and advice to private, voluntary and independent providers including childminders as well as maintained schools delivered to you by Amy Fleming, Glynis Mates, Jane Robinson and Tania King

·       The Training offer delivered to you by Amy Fleming, Glynis Mates, Jane Robinson, Tania King and Silvia Zeroual as well as a team of vetted commissioned early years trainers and key partner services

·       The Family Information Service (FIS) which is a free, impartial information service for parents and carers of children and young people aged up to 19 (up to 25 for those with additional needs) and provides a platform for providers to promote their businesses as well as offering advice, information and support for families, as well as early year providers. The FIS website also includes our 'SEND Local Offer', offering children and young people (and their families) guidance and service information relating to Special Educational Needs and Disabilities (SEND). This service is delivered to you by Janese Samuels and Carmen Sanchez

·       Finance, IT systems and Payment Services which are not directly delivered by our service but are supported by the Commissioning Department. This includes a range of finance, data submission and IT services delivered by Antony Stern and Nigel Yates

·       Administration and coordination of the free early years entitlement to 2,3 and 4 year olds. This support is primarily delivered to you by Debbie Cole, Shaheen Majeed and Prosscovia Apire.

Your feedback is important to us; therefore, could you please complete the questionnaire below by Friday 4 December 2020.

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* 1. Contact details:

Name of provider/setting/school/CM

Email address of person completing questionnaire

Postcode

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* 2. Local Authority:

RBKC

Westminster

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* 3. Type:

PVI setting

School

Childminder

Other (please specify)

EARLY YEARS ADVISORY AND INCLUSION SERVICE

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* 4. If you have had contact with your early years and inclusion advisor within the last 12 months, please tick below the type of support your advisor provided you with (please tick as many that apply)

Safeguarding support

Learning Environment Support

Interactions

Documentation

Observations

Assessments & Tracking

Planning

Leadership

Transitions & Children’s Welfare

SEND/Inclusion Support

Sustainability

Ofsted support (pre and post inspection)

Support with Funding

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* 5. How supportive and useful have you found the communications received? (emails, leaflets, further information, updates, etc)

Very supportive and useful

Supportive and useful

Neither supportive nor useful

Unsupportive and not useful

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* 6. What changes did the support help you achieve in your setting?

(Please tick as many boxes as the areas of you have improved as a result of your contact)

Improved safeguarding practices and procedures

Enhanced our environment

Improved documentation

Developed our observations

Improved our assessments & tracking

Improved our planning

Enhanced our leadership

Improved transitions & welfare

Improved our support to SEN children

Improved our sustainability

Achieved a better inspection outcome

Other (please specify)

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* 7. What can we do to improve our Early Years and Inclusion Advisory Service further?

THE TRAINING OFFER

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* 8. If you (or your staff) have attended early years training in the last 12 months, please tick below the type of training you have attended.

Safeguarding

Environment

Supporting children’s well-being

Assessments & Tracking

First Aid

Leadership

Child Development

Behavioural Management

PVI/Childminder forum

SEN

Preparation for Ofsted

Other (please specify)

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* 9. Did you find the training you attended?

Very Informative & Effective

Informative & Effective

Neither Informative nor Effective

Uninformative and ineffective

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* 10. What changes did you make as a result of the training you attended?

Improved safeguarding practices and procedures

Met statutory requirements

Enhanced the environment

Supported children’s well-being

Improved documentation

Improved our assessments & tracking

Enhanced my leadership

Improved our support to SEND children

Improved teaching and interactions

Achieved a better inspection outcome

Other (please specify)

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* 11. What can we do to improve our training offer further?

FAMILY INFORMATION SERVICE (FIS) DIRECTORY

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* 12. If you have used the Family Information Service (FIS) directory, please state which elements you accessed

Provider account

SEND local offer

Free Early Education Entitlements (funding for 2, 3 and 4 year olds)

Early Years Hub

Newsletters/Updates

Covid-19 information

Other (please specify)

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* 13. How have you found the information provided as part of the FIS directory?

Very Informative

Informative

Neither Informative nor Uninformative

Uninformative

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* 14. What impact has using the FIS directory had in supporting your setting?

Increased contact with the public

Enhanced my knowledge on early years

Helped me keep up with changes

Supported families in accessing SEN support

Enhanced my knowledge of other services to families

Enabled me to signpost families to other services

Other (please specify)

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* 15. What can we do to improve our FIS directory?

FINANCE, IT SYSTEMS AND PAYMENT SYSTEM

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* 16. Please tick the appropriate column for each statement

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
I find the current finance systems and processes easy to navigate	I find the current finance systems and processes easy to navigate Strongly Agree	I find the current finance systems and processes easy to navigate Agree	I find the current finance systems and processes easy to navigate Neither Agree nor Disagree	I find the current finance systems and processes easy to navigate Disagree	I find the current finance systems and processes easy to navigate Strongly Disagree
I find the current IT system useful	I find the current IT system useful Strongly Agree	I find the current IT system useful Agree	I find the current IT system useful Neither Agree nor Disagree	I find the current IT system useful Disagree	I find the current IT system useful Strongly Disagree
I receive sufficient advice and support from the IT team	I receive sufficient advice and support from the IT team Strongly Agree	I receive sufficient advice and support from the IT team Agree	I receive sufficient advice and support from the IT team Neither Agree nor Disagree	I receive sufficient advice and support from the IT team Disagree	I receive sufficient advice and support from the IT team Strongly Disagree
I get sufficient advice and support from the finance team	I get sufficient advice and support from the finance team Strongly Agree	I get sufficient advice and support from the finance team Agree	I get sufficient advice and support from the finance team Neither Agree nor Disagree	I get sufficient advice and support from the finance team Disagree	I get sufficient advice and support from the finance team Strongly Disagree
I receive my payments on time. I know when to expect them and get notified with a remittance	I receive my payments on time. I know when to expect them and get notified with a remittance Strongly Agree	I receive my payments on time. I know when to expect them and get notified with a remittance Agree	I receive my payments on time. I know when to expect them and get notified with a remittance Neither Agree nor Disagree	I receive my payments on time. I know when to expect them and get notified with a remittance Disagree	I receive my payments on time. I know when to expect them and get notified with a remittance Strongly Disagree

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* 17. What can we do to improve our systems and processes further?

ADMINISTRATION AND COORDINATION OF THE FREE EARLY EDUCATION ENTITLEMENTS FOR 2, 3 & 4 YEAR OLDS

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* 18. Please tick the appropriate column for each statement

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear	I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear Strongly Agree	I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear Agree	I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear Neither Agree nor Disagree	I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear Disagree	I have found the administrative process about accessing the 2 or 3 and 4-year-old funding scheme very clear Strongly Disagree
The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful	The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful Strongly Agree	The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful Agree	The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful Neither Agree nor Disagree	The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful Disagree	The information and support provided to become part of the 2 or 3 & 4 -year-old funding scheme was clear and helpful Strongly Disagree

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* 19. What can we do to improve our administration and support further?

OVERAL SERVICE BY BI-BOROUGH CHILDCARE AND EARLY EDUCATION SERVICE

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* 20. Please tick the appropriate column for each statement

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
The information and support the service provide to our setting is helpful	The information and support the service provide to our setting is helpful Strongly Agree	The information and support the service provide to our setting is helpful Agree	The information and support the service provide to our setting is helpful Neither Agree nor Disagree	The information and support the service provide to our setting is helpful Disagree	The information and support the service provide to our setting is helpful Strongly Disagree
I have found the early years staff I have contacted to be responsive, knowledgeable and helpful	I have found the early years staff I have contacted to be responsive, knowledgeable and helpful Strongly Agree	I have found the early years staff I have contacted to be responsive, knowledgeable and helpful Agree	I have found the early years staff I have contacted to be responsive, knowledgeable and helpful Neither Agree nor Disagree	I have found the early years staff I have contacted to be responsive, knowledgeable and helpful Disagree	I have found the early years staff I have contacted to be responsive, knowledgeable and helpful Strongly Disagree

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* 21. How have you found the overall service provided by the Bi-borough Childcare and Early Education Service?

Excellent

Very Good

Good

Fair

Poor

Thanks for taking the time to complete the questionnaire. Your feedback will help us review and reshape our services in the future.

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* 1. Contact details:

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* 2. Local Authority:

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* 3. Type:

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* 4. If you have had contact with your early years and inclusion advisor within the last 12 months, please tick below the type of support your advisor provided you with (please tick as many that apply)

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* 5. How supportive and useful have you found the communications received? (emails, leaflets, further information, updates, etc)

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* 6. What changes did the support help you achieve in your setting? (Please tick as many boxes as the areas of you have improved as a result of your contact)

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* 7. What can we do to improve our Early Years and Inclusion Advisory Service further?

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* 8. If you (or your staff) have attended early years training in the last 12 months, please tick below the type of training you have attended.

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* 9. Did you find the training you attended?

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* 10. What changes did you make as a result of the training you attended?

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* 11. What can we do to improve our training offer further?

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* 12. If you have used the Family Information Service (FIS) directory, please state which elements you accessed

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* 13. How have you found the information provided as part of the FIS directory?

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* 14. What impact has using the FIS directory had in supporting your setting?

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* 15. What can we do to improve our FIS directory?

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* 16. Please tick the appropriate column for each statement

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* 17. What can we do to improve our systems and processes further?

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* 18. Please tick the appropriate column for each statement

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* 19. What can we do to improve our administration and support further?

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* 20. Please tick the appropriate column for each statement

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* 21. How have you found the overall service provided by the Bi-borough Childcare and Early Education Service?

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* 22. Please feel free to add any additional comments or recommendations regarding the Bi-borough Childcare and Early Education Service:

* 6. What changes did the support help you achieve in your setting?

(Please tick as many boxes as the areas of you have improved as a result of your contact)