Introduction

Welcome to the Grosvenor Facilities Management (GFM) Service User Satisfaction Survey. GFM is committed to providing our customers with the best service and in line with our commitment to continuous improvement, we are always looking to examine our performance across our broad range of services.

To assist this please could you take a few minutes to complete this survey giving honest feedback on your most recent experiences of our services.

Please note that all information you provide will be treated confidentially and should you have any concerns or questions about this survey, please feel free to contact info@gfm-uk.com. or if you have a specific complaint concerning the quality of our services, please write to our onsite Facilities Manager.

Thank you.

The GFM Team

Optional questions regarding: demographic 1-3, purpose & frequency 4-7

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* Gender

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* Age

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* Which of these groups do you consider yourself to belong to

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* Are you a .....

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* How long have you been in the hospital/centre.

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* Ward name or number if applicable

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* How many time have you visited the hospital over the last 2 months.

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