University Hospital Birmingham and Healthwatch Birmingham Health Literacy Project

Understanding medical information

The survey will take no more than 5 minutes to complete. The University Hospital Birmingham Trust runs Heatlands, Good Hope, Solihull and Queen Elizabeth Hospital providing a range of healthcare services including for specialist renal, cancer and respiratory conditions. To support our patients, we share with you different information about your illness or condition. Please tell us your experiences of the information given to you by the hospital.

How well do you understand this information and use it to manage your illness/condition. This could be spoken information or anything provided to you in a letter, leaflet or electronically. We are especially seeking the views of local people who speak the following languages: Romanian, Urdu and Mirpuri. Your feedback will help us improve how we provide information to our patients.

Everything we hear is kept confidential. For our privacy policy on how we use your feedback please visit our website www.healthwatchbirmingham.co.uk or email info@healthwatchbirmingham.co.uk or call 0800 652 5278

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* 1. Choose the hospital that you used (Please select)

Heartlands Hospital

Good Hope Hospital

Queen Elizabeth Hospital

Birmingham Chest Clinic

Solihull Hospital

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* 2. Tell us about the information you were given (Please select).

Leaflets

Letter

Verbal

Discharge summary

Telephone support

Digital (e.g. email, weblink)

Other (please specify)

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* 3. How easy was it to understand the information provided to you? (Please select)

Very easy to understand

Easy to understand

Neither easy or difficult to understand

Difficult to understand

Very difficult to understand

Very easy to understand

Easy to understand

Neither easy or difficult to understand

Difficult to understand

Very difficult to understand

Please tell us more

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* 4. What made the information easy or difficult to understand? (Please select all that applies)

	Easy	Difficult
The language used	The language used Easy	The language used Difficult
Clear instructions given	Clear instructions given Easy	Clear instructions given Difficult
The way health issues (e.g. renal, cancer) were explained	The way health issues (e.g. renal, cancer) were explained Easy	The way health issues (e.g. renal, cancer) were explained Difficult
Medical information was made simple to understand	Medical information was made simple to understand Easy	Medical information was made simple to understand Difficult
Information sent to me was the same as the information provided at the hospital (e.g. names of departments)	Information sent to me was the same as the information provided at the hospital (e.g. names of departments) Easy	Information sent to me was the same as the information provided at the hospital (e.g. names of departments) Difficult

Other (Please specify)

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* 5. Did you use family/friends or technology (e.g. google translate) to understand the information given to you? (Please select)

Yes

Please tell us more

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* 6. What would have made understanding this information easier or better for you? (Please select all that applies)

If the information was provided in my own language

If the information was explained to me

If the information provided clear instructions

If medical terminology was explained in simple terms

Not applicable, everything was okay

Other (Please Specify)

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* 7. Please tell us how we can help you look after your own health

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* 8. Please tell us how we can improve how we engage with your community?

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* 9. Would you like to remain anonymous

Yes

University Hospital Birmingham and Healthwatch Birmingham Health Literacy Project

Understanding medical information

Question Title

* 1. Choose the hospital that you used (Please select)

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* 2. Tell us about the information you were given (Please select).

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* 3. How easy was it to understand the information provided to you? (Please select)

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* 4. What made the information easy or difficult to understand? (Please select all that applies)

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* 5. Did you use family/friends or technology (e.g. google translate) to understand the information given to you? (Please select)

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* 6. What would have made understanding this information easier or better for you? (Please select all that applies)

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* 7. Please tell us how we can help you look after your own health

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* 8. Please tell us how we can improve how we engage with your community?

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* 9. Would you like to remain anonymous

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* 10. Postcode (You can give only the first 3 characters of your postcode)