Wild Wild West of WiFi If you are a buyer, please answer Q1 - 11. If you are a venue, please start on Q12. Question Title * 1. As a Buyer how do you most commonly research the WiFi availability at a venue for your event? (select one) We have a method for assessing our requirements and we provide a specification to the venue We ask a third party to speak to the venue on our behalf We ask the venue to provide WiFi suitable for the number of delegates we have Other (please specify) OK Question Title * 2. As a buyer at what stage do you most commonly discuss WiFi requirements with the venue? (select one) At enquiry Site inspections Once the booking is confirmed Once we start developing the content for the event We don’t discuss it Other (please specify) OK Question Title * 3. What are you typically expecting to use WiFi for at your events? (select all that apply) For events teams to log into the registration site For events team to check emails and content for the show For delegates to check emails Live product demos Real-time audience interaction via an app, e.g. polling or Q&A For an Event app Other (please specify) OK Question Title * 4. What are the typical pain points of WiFi at your events? (select up to the three most common) Delegates don’t stay logged into the WiFi so they need to keep reconnecting Slow WiFi speeds, even checking emails takes ages Lack of coverage in key event areas Sudden loss of service Issues when all event delegates try and connect at the same time – so the user experience is not consistent Lack of consistency across venues in terms of service Lack of consistency across the venue in terms of cost OK Question Title * 5. As a buyer what would you be willing to pay for when it comes to venue WiFi (select all that apply) No budget – try and negotiate WiFi in delegate rate Dedicated WiFi name/ password for the event Dedicated speed for the event Onsite support Enhanced WiFi install WiFi management; prioritising traffic to some sites whilst restricting the use of other sites to help manage the WiFi bandwidth OK Question Title * 6. In the last 12 months, which of the following have you paid for/ secured for your event? (select all that apply) Dedicated WiFi name/ password for the event Dedicated speed for the event Onsite support Enhanced WiFi install WiFi management; prioritising traffic to some sites whilst restricting the use of other sites to help manage the WiFi bandwidth OK Question Title * 7. What is the most you have spent on WiFi at an event in the last 12 months? OK Question Title * 8. What is the typical amount you have spent on WiFi at an event in the last 12 months? OK Question Title * 9. Would the industry benefit from standardised pricing for WiFi that offers a fair market? Yes No OK Question Title * 10. Should there be an industry standard that is clear on the service level of WiFi at a venue? Yes No OK Question Title * 11. Please add any further comments on WiFi provision at events OK The next questions are for Venues only: OK Question Title * 12. If you offer FREE delegate WiFi as part of the conference package, how much bandwidth does it provide? Less than 20mb 20mb - 50mb 50mb-100mb 100mb+ Not sure OK Question Title * 13. How do you charge for Dedicated WiFi for events? Per person Per device Based on the required speed Based on outsourced vendor costs Other (please specify) OK Question Title * 14. When it comes to WiFi what can you provide as a venue? Free delegate WiFi as part of the conference package Dedicated WiFi name for a particular event Dedicated WiFi bandwidth for a particular event Onsite support for the duration of the event Advice on requirements for an event based on the scope OK Question Title * 15. In the last 12 months, which of the following have you charged for at your venue? (select all that apply) Dedicated WiFi name/ password for an event Dedicated speed for an event Onsite support Enhanced WiFi install WiFi management; prioritising traffic to some sites whilst restricting the use of other sites to help manage the WiFi bandwidth OK Question Title * 16. What is the most you have charged for WiFi at an event in the last 12 months? OK Question Title * 17. What was the size of the audience for that event? OK Question Title * 18. Would the industry benefit from standardised pricing for WiFi that offers a fair market? Yes No OK Question Title * 19. Should there be an industry standard that is clear on the service level of WiFi at a venue? Yes No OK Question Title * 20. Please add any further comments on WiFi provision at events OK Thank you for taking the time to answer these questions. Your support is appreciated. OK DONE
