SEND and You Feedback Survey

Thank you for contacting SEND and You. We would appreciate it if you would complete a short survey about the support you have received from us.

Please note: we may use some of the feedback to promote the work we do. It will always be used anonymously.

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* 1. How easy was it to get in touch with us?

Very easy

Easy

Neither hard or easy

Hard

Quite hard

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* 2. Which type of contact are you giving feedback on?

1:1 phone call / virtual meeting booked in advance

1:1 phone call to / from the IAS (Information, Advice and Support) line.

Group training or workshop

Support group or coffee morning

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* 3. How helpful was the information, advice and support you received from us?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 4. How neutral, fair and unbiased do you think we were?

Very

Mostly

Sometimes

Not really

Not at all

Please feel free to comment on this further if you would like.

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* 5. Which (if any) of the following statements do you feel apply to you?

I have a better understanding of SEND law

I feel listened to

I know what my options are

I feel confident to take the next step

I have a better understanding of the process

I feel less anxious about the situation

I know where to find SEND resources

Other (please specify)

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* 6. Overall, how satisfied were you with the service you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Is there anything we could do differently that would improve our service?

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* 7. Do you have any other comments about our service?

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* 8. Are you completing this survey as:

Parent/carer

Young Person

Professional

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* 9. Which Local Authority do you live in?

Bristol

North Somerset

South Glos

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* 10. Would you be happy to receive a follow up feedback survey in the future?

Yes

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* 11. Please provide us with an email address and phone number that we can contact you on, if you agreed to receive a follow up feedback survey in the future: