Sandwell and West Birmingham Hospitals NHS Trust - Diversity survey

Many thanks for taking the time to complete this survey.

Note about anonymity: Your responses are anonymous and will not be linked to you personally in any way (a third party is managing the analysis). Only high-level trends and anonymous comments will be reported back to the Trust for the purposes of continuous improvement.

All questions are voluntary – please skip any you do not wish to answer.

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* 1. How long have you been an employee at the Trust?

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* 2. Would you consider yourself to be part of a group that is under-represented at the Trust (whether in terms of gender, age, ethnicity, sexuality, religion or belief, disability)?

Yes

Prefer not to say

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* 3. Please rate the Trust in terms of the following:

	10 - Excellent	9	8	7	6	5	4	3	2	1 - Very poor
Awareness of the diverse needs of its employee population	Awareness of the diverse needs of its employee population 10 - Excellent	Awareness of the diverse needs of its employee population 9	Awareness of the diverse needs of its employee population 8	Awareness of the diverse needs of its employee population 7	Awareness of the diverse needs of its employee population 6	Awareness of the diverse needs of its employee population 5	Awareness of the diverse needs of its employee population 4	Awareness of the diverse needs of its employee population 3	Awareness of the diverse needs of its employee population 2	Awareness of the diverse needs of its employee population 1 - Very poor
Efforts to eliminate harassment/victimisation	Efforts to eliminate harassment/victimisation 10 - Excellent	Efforts to eliminate harassment/victimisation 9	Efforts to eliminate harassment/victimisation 8	Efforts to eliminate harassment/victimisation 7	Efforts to eliminate harassment/victimisation 6	Efforts to eliminate harassment/victimisation 5	Efforts to eliminate harassment/victimisation 4	Efforts to eliminate harassment/victimisation 3	Efforts to eliminate harassment/victimisation 2	Efforts to eliminate harassment/victimisation 1 - Very poor
Encouraging a culture of mutual respect and tolerance	Encouraging a culture of mutual respect and tolerance 10 - Excellent	Encouraging a culture of mutual respect and tolerance 9	Encouraging a culture of mutual respect and tolerance 8	Encouraging a culture of mutual respect and tolerance 7	Encouraging a culture of mutual respect and tolerance 6	Encouraging a culture of mutual respect and tolerance 5	Encouraging a culture of mutual respect and tolerance 4	Encouraging a culture of mutual respect and tolerance 3	Encouraging a culture of mutual respect and tolerance 2	Encouraging a culture of mutual respect and tolerance 1 - Very poor
Educating employees about appropriate behaviours towards minority groups	Educating employees about appropriate behaviours towards minority groups 10 - Excellent	Educating employees about appropriate behaviours towards minority groups 9	Educating employees about appropriate behaviours towards minority groups 8	Educating employees about appropriate behaviours towards minority groups 7	Educating employees about appropriate behaviours towards minority groups 6	Educating employees about appropriate behaviours towards minority groups 5	Educating employees about appropriate behaviours towards minority groups 4	Educating employees about appropriate behaviours towards minority groups 3	Educating employees about appropriate behaviours towards minority groups 2	Educating employees about appropriate behaviours towards minority groups 1 - Very poor
Supporting employees from minority groups	Supporting employees from minority groups 10 - Excellent	Supporting employees from minority groups 9	Supporting employees from minority groups 8	Supporting employees from minority groups 7	Supporting employees from minority groups 6	Supporting employees from minority groups 5	Supporting employees from minority groups 4	Supporting employees from minority groups 3	Supporting employees from minority groups 2	Supporting employees from minority groups 1 - Very poor
The overall approach that the Trust has to diversity and inclusion	The overall approach that the Trust has to diversity and inclusion 10 - Excellent	The overall approach that the Trust has to diversity and inclusion 9	The overall approach that the Trust has to diversity and inclusion 8	The overall approach that the Trust has to diversity and inclusion 7	The overall approach that the Trust has to diversity and inclusion 6	The overall approach that the Trust has to diversity and inclusion 5	The overall approach that the Trust has to diversity and inclusion 4	The overall approach that the Trust has to diversity and inclusion 3	The overall approach that the Trust has to diversity and inclusion 2	The overall approach that the Trust has to diversity and inclusion 1 - Very poor

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* 4. Thinking back to a year ago, how would you rate the Trust as it was then? (If you have not been an employee of the Trust for more than a year, please skip this question or select N/A).

	10 - Excellent	9	8	7	6	5	4	3	2	1 - Very poor	N/A
Awareness of the diverse needs of its employee population	Awareness of the diverse needs of its employee population 10 - Excellent	Awareness of the diverse needs of its employee population 9	Awareness of the diverse needs of its employee population 8	Awareness of the diverse needs of its employee population 7	Awareness of the diverse needs of its employee population 6	Awareness of the diverse needs of its employee population 5	Awareness of the diverse needs of its employee population 4	Awareness of the diverse needs of its employee population 3	Awareness of the diverse needs of its employee population 2	Awareness of the diverse needs of its employee population 1 - Very poor	Awareness of the diverse needs of its employee population N/A
Efforts to eliminate harassment/victimisation	Efforts to eliminate harassment/victimisation 10 - Excellent	Efforts to eliminate harassment/victimisation 9	Efforts to eliminate harassment/victimisation 8	Efforts to eliminate harassment/victimisation 7	Efforts to eliminate harassment/victimisation 6	Efforts to eliminate harassment/victimisation 5	Efforts to eliminate harassment/victimisation 4	Efforts to eliminate harassment/victimisation 3	Efforts to eliminate harassment/victimisation 2	Efforts to eliminate harassment/victimisation 1 - Very poor	Efforts to eliminate harassment/victimisation N/A
Encouraging a culture of mutual respect and tolerance	Encouraging a culture of mutual respect and tolerance 10 - Excellent	Encouraging a culture of mutual respect and tolerance 9	Encouraging a culture of mutual respect and tolerance 8	Encouraging a culture of mutual respect and tolerance 7	Encouraging a culture of mutual respect and tolerance 6	Encouraging a culture of mutual respect and tolerance 5	Encouraging a culture of mutual respect and tolerance 4	Encouraging a culture of mutual respect and tolerance 3	Encouraging a culture of mutual respect and tolerance 2	Encouraging a culture of mutual respect and tolerance 1 - Very poor	Encouraging a culture of mutual respect and tolerance N/A
Educating employees about appropriate behaviours towards minority groups	Educating employees about appropriate behaviours towards minority groups 10 - Excellent	Educating employees about appropriate behaviours towards minority groups 9	Educating employees about appropriate behaviours towards minority groups 8	Educating employees about appropriate behaviours towards minority groups 7	Educating employees about appropriate behaviours towards minority groups 6	Educating employees about appropriate behaviours towards minority groups 5	Educating employees about appropriate behaviours towards minority groups 4	Educating employees about appropriate behaviours towards minority groups 3	Educating employees about appropriate behaviours towards minority groups 2	Educating employees about appropriate behaviours towards minority groups 1 - Very poor	Educating employees about appropriate behaviours towards minority groups N/A
Supporting employees from minority groups	Supporting employees from minority groups 10 - Excellent	Supporting employees from minority groups 9	Supporting employees from minority groups 8	Supporting employees from minority groups 7	Supporting employees from minority groups 6	Supporting employees from minority groups 5	Supporting employees from minority groups 4	Supporting employees from minority groups 3	Supporting employees from minority groups 2	Supporting employees from minority groups 1 - Very poor	Supporting employees from minority groups N/A
The overall approach that the Trust has to diversity and inclusion	The overall approach that the Trust has to diversity and inclusion 10 - Excellent	The overall approach that the Trust has to diversity and inclusion 9	The overall approach that the Trust has to diversity and inclusion 8	The overall approach that the Trust has to diversity and inclusion 7	The overall approach that the Trust has to diversity and inclusion 6	The overall approach that the Trust has to diversity and inclusion 5	The overall approach that the Trust has to diversity and inclusion 4	The overall approach that the Trust has to diversity and inclusion 3	The overall approach that the Trust has to diversity and inclusion 2	The overall approach that the Trust has to diversity and inclusion 1 - Very poor	The overall approach that the Trust has to diversity and inclusion N/A

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* 5. How aware are you of the following SWBH programmes and projects?

	Very aware (and have been involved with/used this)	Very aware (but not involved with/used)	Aware	Slightly aware (rings a bell)	Unaware
Mutual Respect and Tolerance Guidance and Campaign	Mutual Respect and Tolerance Guidance and Campaign Very aware (and have been involved with/used this)	Mutual Respect and Tolerance Guidance and Campaign Very aware (but not involved with/used)	Mutual Respect and Tolerance Guidance and Campaign Aware	Mutual Respect and Tolerance Guidance and Campaign Slightly aware (rings a bell)	Mutual Respect and Tolerance Guidance and Campaign Unaware
Black History Month	Black History Month Very aware (and have been involved with/used this)	Black History Month Very aware (but not involved with/used)	Black History Month Aware	Black History Month Slightly aware (rings a bell)	Black History Month Unaware
LGBT History Month	LGBT History Month Very aware (and have been involved with/used this)	LGBT History Month Very aware (but not involved with/used)	LGBT History Month Aware	LGBT History Month Slightly aware (rings a bell)	LGBT History Month Unaware
Leadership Programmes for BME Colleagues	Leadership Programmes for BME Colleagues Very aware (and have been involved with/used this)	Leadership Programmes for BME Colleagues Very aware (but not involved with/used)	Leadership Programmes for BME Colleagues Aware	Leadership Programmes for BME Colleagues Slightly aware (rings a bell)	Leadership Programmes for BME Colleagues Unaware
Leadership Programme for LGBT Colleagues	Leadership Programme for LGBT Colleagues Very aware (and have been involved with/used this)	Leadership Programme for LGBT Colleagues Very aware (but not involved with/used)	Leadership Programme for LGBT Colleagues Aware	Leadership Programme for LGBT Colleagues Slightly aware (rings a bell)	Leadership Programme for LGBT Colleagues Unaware
BME Employee Network	BME Employee Network Very aware (and have been involved with/used this)	BME Employee Network Very aware (but not involved with/used)	BME Employee Network Aware	BME Employee Network Slightly aware (rings a bell)	BME Employee Network Unaware
Equality and Diversity Training	Equality and Diversity Training Very aware (and have been involved with/used this)	Equality and Diversity Training Very aware (but not involved with/used)	Equality and Diversity Training Aware	Equality and Diversity Training Slightly aware (rings a bell)	Equality and Diversity Training Unaware
LGBT Employee Network	LGBT Employee Network Very aware (and have been involved with/used this)	LGBT Employee Network Very aware (but not involved with/used)	LGBT Employee Network Aware	LGBT Employee Network Slightly aware (rings a bell)	LGBT Employee Network Unaware
Diverse range of foods in Trust restaurants	Diverse range of foods in Trust restaurants Very aware (and have been involved with/used this)	Diverse range of foods in Trust restaurants Very aware (but not involved with/used)	Diverse range of foods in Trust restaurants Aware	Diverse range of foods in Trust restaurants Slightly aware (rings a bell)	Diverse range of foods in Trust restaurants Unaware
Gender neutral toilets	Gender neutral toilets Very aware (and have been involved with/used this)	Gender neutral toilets Very aware (but not involved with/used)	Gender neutral toilets Aware	Gender neutral toilets Slightly aware (rings a bell)	Gender neutral toilets Unaware
Disability Employee Network	Disability Employee Network Very aware (and have been involved with/used this)	Disability Employee Network Very aware (but not involved with/used)	Disability Employee Network Aware	Disability Employee Network Slightly aware (rings a bell)	Disability Employee Network Unaware
Support from Staffside Colleagues	Support from Staffside Colleagues Very aware (and have been involved with/used this)	Support from Staffside Colleagues Very aware (but not involved with/used)	Support from Staffside Colleagues Aware	Support from Staffside Colleagues Slightly aware (rings a bell)	Support from Staffside Colleagues Unaware
Freedom to Speak Up Guardians	Freedom to Speak Up Guardians Very aware (and have been involved with/used this)	Freedom to Speak Up Guardians Very aware (but not involved with/used)	Freedom to Speak Up Guardians Aware	Freedom to Speak Up Guardians Slightly aware (rings a bell)	Freedom to Speak Up Guardians Unaware
Human Resources support	Human Resources support Very aware (and have been involved with/used this)	Human Resources support Very aware (but not involved with/used)	Human Resources support Aware	Human Resources support Slightly aware (rings a bell)	Human Resources support Unaware
Line management support	Line management support Very aware (and have been involved with/used this)	Line management support Very aware (but not involved with/used)	Line management support Aware	Line management support Slightly aware (rings a bell)	Line management support Unaware

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* 6. Thinking about the programmes and initiatives that you have used/been involved with, to what extent has the following improved for you personally?

	10 - Substantial improvement	9	8	7	6	5	4	3	2	1 - No improvement	N/A
Understanding of diversity issues	Understanding of diversity issues 10 - Substantial improvement	Understanding of diversity issues 9	Understanding of diversity issues 8	Understanding of diversity issues 7	Understanding of diversity issues 6	Understanding of diversity issues 5	Understanding of diversity issues 4	Understanding of diversity issues 3	Understanding of diversity issues 2	Understanding of diversity issues 1 - No improvement	Understanding of diversity issues N/A
Empathy with the needs of minority groups	Empathy with the needs of minority groups 10 - Substantial improvement	Empathy with the needs of minority groups 9	Empathy with the needs of minority groups 8	Empathy with the needs of minority groups 7	Empathy with the needs of minority groups 6	Empathy with the needs of minority groups 5	Empathy with the needs of minority groups 4	Empathy with the needs of minority groups 3	Empathy with the needs of minority groups 2	Empathy with the needs of minority groups 1 - No improvement	Empathy with the needs of minority groups N/A
Knowing what constitutes appropriate/inappropriate behaviour towards others	Knowing what constitutes appropriate/inappropriate behaviour towards others 10 - Substantial improvement	Knowing what constitutes appropriate/inappropriate behaviour towards others 9	Knowing what constitutes appropriate/inappropriate behaviour towards others 8	Knowing what constitutes appropriate/inappropriate behaviour towards others 7	Knowing what constitutes appropriate/inappropriate behaviour towards others 6	Knowing what constitutes appropriate/inappropriate behaviour towards others 5	Knowing what constitutes appropriate/inappropriate behaviour towards others 4	Knowing what constitutes appropriate/inappropriate behaviour towards others 3	Knowing what constitutes appropriate/inappropriate behaviour towards others 2	Knowing what constitutes appropriate/inappropriate behaviour towards others 1 - No improvement	Knowing what constitutes appropriate/inappropriate behaviour towards others N/A
Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 10 - Substantial improvement	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 9	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 8	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 7	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 6	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 5	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 4	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 3	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 2	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory 1 - No improvement	Knowing how to deal with colleagues or patients who are being prejudicial/discriminatory N/A

Please feel free to comment:

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* 7. Have you seen any improvements in the area of diversity, equality and inclusion over the past year?

Yes

Not Sure

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* 8. If you answered ‘yes’, what improvements or good practice have you seen? (This might be something that has affected you personally, or something more general)

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* 9. If you answered 'no', what improvements would you like to see?

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* 10. How likely are you to do the following:

	10 - Very likely	9	8	7	6	5	4	3	2	1 - Not likely at all
Consider a long-term position at the Trust	Consider a long-term position at the Trust 10 - Very likely	Consider a long-term position at the Trust 9	Consider a long-term position at the Trust 8	Consider a long-term position at the Trust 7	Consider a long-term position at the Trust 6	Consider a long-term position at the Trust 5	Consider a long-term position at the Trust 4	Consider a long-term position at the Trust 3	Consider a long-term position at the Trust 2	Consider a long-term position at the Trust 1 - Not likely at all
Consider applying for a promotion	Consider applying for a promotion 10 - Very likely	Consider applying for a promotion 9	Consider applying for a promotion 8	Consider applying for a promotion 7	Consider applying for a promotion 6	Consider applying for a promotion 5	Consider applying for a promotion 4	Consider applying for a promotion 3	Consider applying for a promotion 2	Consider applying for a promotion 1 - Not likely at all
Recommend working at the Trust to others	Recommend working at the Trust to others 10 - Very likely	Recommend working at the Trust to others 9	Recommend working at the Trust to others 8	Recommend working at the Trust to others 7	Recommend working at the Trust to others 6	Recommend working at the Trust to others 5	Recommend working at the Trust to others 4	Recommend working at the Trust to others 3	Recommend working at the Trust to others 2	Recommend working at the Trust to others 1 - Not likely at all
Attend an employee network group	Attend an employee network group 10 - Very likely	Attend an employee network group 9	Attend an employee network group 8	Attend an employee network group 7	Attend an employee network group 6	Attend an employee network group 5	Attend an employee network group 4	Attend an employee network group 3	Attend an employee network group 2	Attend an employee network group 1 - Not likely at all
Challenge misconceptions in the workplace	Challenge misconceptions in the workplace 10 - Very likely	Challenge misconceptions in the workplace 9	Challenge misconceptions in the workplace 8	Challenge misconceptions in the workplace 7	Challenge misconceptions in the workplace 6	Challenge misconceptions in the workplace 5	Challenge misconceptions in the workplace 4	Challenge misconceptions in the workplace 3	Challenge misconceptions in the workplace 2	Challenge misconceptions in the workplace 1 - Not likely at all

Please feel free to comment:

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* 11. Thinking back to one year ago, how likely were you to do the following back then? (If you were not at the Trust a year ago, please skip this question or select N/A):

	10 - Very likely	9	8	7	6	5	4	3	2	1 - Not likely at all	N/A
Consider a long-term position at the Trust	Consider a long-term position at the Trust 10 - Very likely	Consider a long-term position at the Trust 9	Consider a long-term position at the Trust 8	Consider a long-term position at the Trust 7	Consider a long-term position at the Trust 6	Consider a long-term position at the Trust 5	Consider a long-term position at the Trust 4	Consider a long-term position at the Trust 3	Consider a long-term position at the Trust 2	Consider a long-term position at the Trust 1 - Not likely at all	Consider a long-term position at the Trust N/A
Consider applying for a promotion	Consider applying for a promotion 10 - Very likely	Consider applying for a promotion 9	Consider applying for a promotion 8	Consider applying for a promotion 7	Consider applying for a promotion 6	Consider applying for a promotion 5	Consider applying for a promotion 4	Consider applying for a promotion 3	Consider applying for a promotion 2	Consider applying for a promotion 1 - Not likely at all	Consider applying for a promotion N/A
Recommend working at the Trust to others	Recommend working at the Trust to others 10 - Very likely	Recommend working at the Trust to others 9	Recommend working at the Trust to others 8	Recommend working at the Trust to others 7	Recommend working at the Trust to others 6	Recommend working at the Trust to others 5	Recommend working at the Trust to others 4	Recommend working at the Trust to others 3	Recommend working at the Trust to others 2	Recommend working at the Trust to others 1 - Not likely at all	Recommend working at the Trust to others N/A
Attend an employee network group	Attend an employee network group 10 - Very likely	Attend an employee network group 9	Attend an employee network group 8	Attend an employee network group 7	Attend an employee network group 6	Attend an employee network group 5	Attend an employee network group 4	Attend an employee network group 3	Attend an employee network group 2	Attend an employee network group 1 - Not likely at all	Attend an employee network group N/A
Challenge misconceptions in the workplace	Challenge misconceptions in the workplace 10 - Very likely	Challenge misconceptions in the workplace 9	Challenge misconceptions in the workplace 8	Challenge misconceptions in the workplace 7	Challenge misconceptions in the workplace 6	Challenge misconceptions in the workplace 5	Challenge misconceptions in the workplace 4	Challenge misconceptions in the workplace 3	Challenge misconceptions in the workplace 2	Challenge misconceptions in the workplace 1 - Not likely at all	Challenge misconceptions in the workplace N/A

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* 12. Please say how much you agree/disagree with the following:

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
I am proud to tell people where I work	I am proud to tell people where I work Strongly agree	I am proud to tell people where I work Agree	I am proud to tell people where I work Neither agree nor disagree	I am proud to tell people where I work Disagree	I am proud to tell people where I work Strongly disagree
I see a future for myself at the Trust	I see a future for myself at the Trust Strongly agree	I see a future for myself at the Trust Agree	I see a future for myself at the Trust Neither agree nor disagree	I see a future for myself at the Trust Disagree	I see a future for myself at the Trust Strongly disagree
The Trust challenges behaviours that are discriminatory/prejudicial	The Trust challenges behaviours that are discriminatory/prejudicial Strongly agree	The Trust challenges behaviours that are discriminatory/prejudicial Agree	The Trust challenges behaviours that are discriminatory/prejudicial Neither agree nor disagree	The Trust challenges behaviours that are discriminatory/prejudicial Disagree	The Trust challenges behaviours that are discriminatory/prejudicial Strongly disagree
The Trust has helped me to better understand the needs of minority groups	The Trust has helped me to better understand the needs of minority groups Strongly agree	The Trust has helped me to better understand the needs of minority groups Agree	The Trust has helped me to better understand the needs of minority groups Neither agree nor disagree	The Trust has helped me to better understand the needs of minority groups Disagree	The Trust has helped me to better understand the needs of minority groups Strongly disagree
The Trust gives equal opportunities to its employees	The Trust gives equal opportunities to its employees Strongly agree	The Trust gives equal opportunities to its employees Agree	The Trust gives equal opportunities to its employees Neither agree nor disagree	The Trust gives equal opportunities to its employees Disagree	The Trust gives equal opportunities to its employees Strongly disagree
SWBH NHS Trust has a reputation as an inclusive employer	SWBH NHS Trust has a reputation as an inclusive employer Strongly agree	SWBH NHS Trust has a reputation as an inclusive employer Agree	SWBH NHS Trust has a reputation as an inclusive employer Neither agree nor disagree	SWBH NHS Trust has a reputation as an inclusive employer Disagree	SWBH NHS Trust has a reputation as an inclusive employer Strongly disagree

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* 13. We would like to know if the work we are doing to promote diversity amongst our employees, is having a beneficial impact on the patients we serve.

How would you rate the quality of care towards patients from minority groups….

	10 - Excellent	9	8	7	6	5	4	3	2	1 - Very poor	N/A
...one year ago	...one year ago 10 - Excellent	...one year ago 9	...one year ago 8	...one year ago 7	...one year ago 6	...one year ago 5	...one year ago 4	...one year ago 3	...one year ago 2	...one year ago 1 - Very poor	...one year ago N/A
...today	...today 10 - Excellent	...today 9	...today 8	...today 7	...today 6	...today 5	...today 4	...today 3	...today 2	...today 1 - Very poor	...today N/A

Please feel free to comment

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* 1. How long have you been an employee at the Trust?

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* 2. Would you consider yourself to be part of a group that is under-represented at the Trust (whether in terms of gender, age, ethnicity, sexuality, religion or belief, disability)?

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* 3. Please rate the Trust in terms of the following:

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* 4. Thinking back to a year ago, how would you rate the Trust as it was then? (If you have not been an employee of the Trust for more than a year, please skip this question or select N/A).

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* 5. How aware are you of the following SWBH programmes and projects?

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* 6. Thinking about the programmes and initiatives that you have used/been involved with, to what extent has the following improved for you personally?

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* 7. Have you seen any improvements in the area of diversity, equality and inclusion over the past year?

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* 8. If you answered ‘yes’, what improvements or good practice have you seen? (This might be something that has affected you personally, or something more general)

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* 9. If you answered 'no', what improvements would you like to see?

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* 10. How likely are you to do the following:

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* 11. Thinking back to one year ago, how likely were you to do the following back then? (If you were not at the Trust a year ago, please skip this question or select N/A):

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* 12. Please say how much you agree/disagree with the following:

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* 13. We would like to know if the work we are doing to promote diversity amongst our employees, is having a beneficial impact on the patients we serve. How would you rate the quality of care towards patients from minority groups….

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* 14. Is there anything else you can think of that has not already been covered that the Trust could do to make it a more inclusive employer?

* 13. We would like to know if the work we are doing to promote diversity amongst our employees, is having a beneficial impact on the patients we serve.

How would you rate the quality of care towards patients from minority groups….