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Thank you for taking the time to complete this survey.

Your opinions really matter to us at Woodpecker, helping us learn and improve so we can serve you better.

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* 1. At Woodpecker we are dedicated to serving you better. These are the 4 areas in which we want to excel - how do you think we are doing?

  Exceeds expectations Meets expectations Below expectations
Service Excellence
Technical Knowledge
Category Management (recommending the best ranges & display to drive growth)
Innovation

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* 2. Now we'd like to understand how Woodpecker performs in each of these areas of customer service. Please rate us for each:

  Exceeds expectations Meets expectations Below expectations
Orders arrive on time and in full (OTIF)
Complaints are dealt with quickly and effectively
I can always get hold of someone at the company
My questions are answered quickly
Products are always in stock
Delivery options are convenient
Well trained, expert staff
It is easy to find out where and when my delivery is

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* 3. We'd like to understand how our performance compares to your other suppliers. Please let us know for each statement:

  Better About the same Worse
Orders arrive on time and in full (OTIF)
Complaints are dealt with quickly and effectively
I can always get hold of someone at the company
My questions are answered quickly
Products are always in stock
Delivery options are convenient
Well trained, expert staff
It is easy to find out where and when my delivery is

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* 4. It's important for us to know what you think about us as a business. Please rate us against each of these statements.
Woodpecker is a company that:

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
You can rely on
Looks after its customers
Understands its customers
Communicates well
Will do whatever it takes to deliver
Offers outstanding customer service
Gets it right first time
Is a well known brand
Leads the way on product innovation

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* 5. Now we would like to understand a little more about how well we are doing at Innovation.
Could you please give us a score against each of the following statements:

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Woodpecker is a market leader for innovation
I am excited to know what new products Woodpecker will launch each year
Woodpecker's range covers all the key trends and styles
Woodpecker is great at new product launches
I always have everything I need to sell Woodpecker's new products

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* 6. We really appreciate you taking the time to complete this questionnaire. Our last question is simple - if you were CEO of Woodpecker, what ONE change would you make?

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* 7. Thanks for completing our survey - please confirm your details below and you'll receive something in the post!

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