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Thank you for taking the time to complete this survey.

Your opinions really matter to us at Woodpecker, helping us learn and improve so we can serve you better.

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* 1. At Woodpecker we are dedicated to serving you better. These are the 4 areas in which we want to excel - how do you think we are doing?

  Exceeds expectations Meets expectations Below expectations
Service Excellence
Technical Knowledge
Category Management (recommending the best ranges & display to drive growth)
Innovation

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* 2. Now we'd like to understand how Woodpecker performs in each of these areas of customer service. Please rate us for each:

  Exceeds expectations Meets expectations Below expectations
Orders arrive on time and in full (OTIF)
Complaints are dealt with quickly and effectively
I can always get hold of someone at the company
My questions are answered quickly
I have the training and tools I need to sell Woodpecker products
Woodpecker is committed to making my branch successful

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* 3. It's important for us to know what you think about us as a business. Please rate us against each of these statements.
Woodpecker is a company that:

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
You can rely on
Looks after its customers
Understands its customers
Communicates well
Will do whatever it takes to deliver
Offers outstanding customer service
Gets it right first time
Is a well known brand
Leads the way on product innovation

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* 4. Now we would like to understand a little more about how well our product range fits your needs.
Could you please give us a score against each of the following statements:

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
The Woodpecker Trade range is a great fit for my customers' needs
The Woodpecker Trade range is great value
The Woodpecker's Trade range is easy to sell
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* 5. We really appreciate you taking the time to complete this questionnaire. Our last question is simple - if you were CEO of Woodpecker, what ONE change would you make?

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* 6. Thanks for completing our survey - please confirm your details below and you'll receive something in the post!

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