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Safeline Helpline and Online Services Feedback Form
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Your participation in this survey is very much appreciated, thank you.
1.
Which support service(s) did you access?
National Male Survivor Helpline
Warwickshire Helpline
Male text support
Male live chat
Male email support
2.
Could you share your reasons for choosing this particular type(s) of support?
3.
Is there anything about this type of support that you found particularly helpful or something you feel we are doing well?
4.
Could you share something specific that our support has enabled you to do or to stop doing?
5.
Is there anything about this type of support that you found particularly unhelpful or things we could improve on?
6.
Thinking back to when you first accessed our service how were you feeling about things in your life? Please rate where 1 is not very good and 10 is very good
1 (not very good)
2
3
4
5
6
7
8
9
10 (very good)
1 (not very good)
2
3
4
5
6
7
8
9
10 (very good)
7.
Thinking about now, after having accessed our service, how are you feeling about things in your life? Please rate where 1 is not very good and 10 is very good
1 (Not very good)
2
3
4
5
6
7
8
9
10 (Very good)
1 (Not very good)
2
3
4
5
6
7
8
9
10 (Very good)
8.
How helpful did you find our website where 1 is Not helpful and 10 is Really helpful
Not helpful
Really helpful
Not helpful
Really helpful
9.
Would you recommend this service?
Would not recommend
Would highly recommend
Would not recommend
Would highly recommend
10.
How would you describe your gender?
Male
Female
Prefer not to say
Other (please specify)
11.
Would you consider yourself from a marginalised or disadvantaged group?
Yes
No
Not sure
Prefer not to say
12.
if you have accessed the Male Helpline, Text, Live Chat or Email service does accessing a service specifically for Males make a difference to you?
13.
Were you given the choice of the gender of the person supporting you?
Yes
No
Not sure
Comments
14.
Do you have any feedback about our marketing, promotional materials or social media posts?
15.
We would like to use your feedback for purposes such as for research, funding applications, to monitor and improve our services and to promote our services. All responses remain anonymous. Do you give consent for us to use your responses? Please tick as appropriate:
Yes. I consent to you using my responses
No. I do not consent to you using my responses
16.
Would you like to become a member of our user involvement panel and help shape what we do and how we do it, give us your opinion on our information and services to inform and improve survivors’ experience of Safeline? If you’re interested, please get in touch via the contact details below. Thank you
Safeline
6A New Street
Warwick
CV34 4RX
Tel: 01926 402498
Email: office@safeline.org.uk
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