Telford & Wrekin Carers Centre

Telford Carers Centre feedback form

We try to provide the information, advice and support that you need. Can you help us do better?

Please take a few minutes to answer some questions for us. We really do value your feedback.

Question Title

* 1. How easy was it to get in touch with us?

	Not at all? 0	1	2	3	Very easy 4
How easy was it to get in touch with us?	How easy was it to get in touch with us? Not at all? 0	How easy was it to get in touch with us? 1	How easy was it to get in touch with us? 2	How easy was it to get in touch with us? 3	How easy was it to get in touch with us? Very easy 4

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* 2. How well do you think we understood your questions or concerns?

	Not at all well 0	1	2	3	very well 4
How well do you think we understood your questions or concerns?	How well do you think we understood your questions or concerns? Not at all well 0	How well do you think we understood your questions or concerns? 1	How well do you think we understood your questions or concerns? 2	How well do you think we understood your questions or concerns? 3	How well do you think we understood your questions or concerns? very well 4

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* 3. Did Telford Carers Centre

Explain who they were and what their role was?

Return your calls promptly?

Keep in touch?

Listen to your views?

Treat you with respect?

Provide a confidential service?

Give you information and advice that met your needs?

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* 4. What difference do you think our services have made for you?

	No difference at all 0	1	2	3	A great deal of difference 4
What difference do you think our information, advice and support has made for you?	What difference do you think our information, advice and support has made for you? No difference at all 0	What difference do you think our information, advice and support has made for you? 1	What difference do you think our information, advice and support has made for you? 2	What difference do you think our information, advice and support has made for you? 3	What difference do you think our information, advice and support has made for you? A great deal of difference 4

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* 5. Which part of our service has been most helpful?

Information and Advice

Carers Assessment

Referral to other services

Support Groups

Time Out Activities (e.g. Wellbeing -pamper-therapeutic sessions, walks, trips)

Emergency Response Carers Service

Carers Phone Friend

Hospital/GP support

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* 6. Can you tell us more about the difference(s) we made for you?

I feel more confident

I feel more involved in decisions about my caring role

I feel my health has improved

I feel more able to cope

I am managing better at home

I have been able to take time for myself

I have learnt new skills

I feel safer and more supported

I feel less isolated

I am coping better at school/college

Please tell us of any other differences that your contact with our service has made.

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* 7. What would you consider to be a short break or respite from your caring role?

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* 8. Overall how satisfied are you with the service we gave?

	Very unsatisfied 0	1	2	3	Very satisfied 4
Overall how satisfied are you with the service we gave?	Overall how satisfied are you with the service we gave? Very unsatisfied 0	Overall how satisfied are you with the service we gave? 1	Overall how satisfied are you with the service we gave? 2	Overall how satisfied are you with the service we gave? 3	Overall how satisfied are you with the service we gave? Very satisfied 4

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* 9. Was there anything we could have done better?

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* 10. For future services development, what would make a difference to your wellbeing as a carer?

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* 11. If you would like to be involved in future developments of services for carers, please provide contact details. These will be shared with Telford Carers Centre and the Carers Partnership Board, which is a forum for carers to voice their views.

Name

Email Address

Phone Number