Translink Transport Services Youth Survey Translink Transport Services Youth Survey Translink Youth Forum is carrying out this survey to try and improve public transport and educate young people on transport services. Please take 5 minutes to complete this survey and have a chance to win £50 TGI vouchers OK Question Title * 1. What age are you? 11 - 15 16 - 18 19 - 21 22 - 25 25+ OK Question Title * 2. Where do you live? Belfast Armagh / Banbridge / Craigavon Antrim / Newtownabbey Ards / North Down Causeway Coast and Glens Derry / Strabane Mid Ulster Fermanagh / Omagh Mid and East Antrim Lisburn / Castlereagh Newry Mourne and Down OK Question Title * 3. Do you have access to a vehicle? Yes No OK Question Title * 4. In general how do you find out about promotional offers, brands or events? TV Snapchat Newspapers Billboards Instagram Twitter Radio YouTube Bus Shelters Linkedln Facebook Other (please specify) OK Question Title * 5. How do you like to share your feedback on any service? Social Media - tweets, DM, comment on a post etc. Email Telephone On-board feedback system Website Face to Face Other (please specify) OK Question Title * 6. How would you rate Translink's current feedback process? UNSATISFACTORY 1 SATISFACTORY 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 7. How do you feel it could be improved? OK Question Title * 8. Have you ever heard of a Translink Ylink card? Yes No OK Question Title * 9. Have you ever heard of a Translink Proof of Age Card? Yes No OK Question Title * 10. How young people friendly do you think Translink services are? UNFRIENDLY 0 FRIENDLY 100 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 11. What are your suggestions on how they could be improved? OK Question Title * 12. What do you think would encourage young people to use more public transport? OK Question Title * 13. How would you rate Translink services in the following areas? Very Satisfied Satisfied OK Dissatisfied Very Dissatisfied Reliability Reliability Very Satisfied Reliability Satisfied Reliability OK Reliability Dissatisfied Reliability Very Dissatisfied Being on time Being on time Very Satisfied Being on time Satisfied Being on time OK Being on time Dissatisfied Being on time Very Dissatisfied Comfort Comfort Very Satisfied Comfort Satisfied Comfort OK Comfort Dissatisfied Comfort Very Dissatisfied Courtesy of staff / drivers Courtesy of staff / drivers Very Satisfied Courtesy of staff / drivers Satisfied Courtesy of staff / drivers OK Courtesy of staff / drivers Dissatisfied Courtesy of staff / drivers Very Dissatisfied Cleanliness of vehicles / stations Cleanliness of vehicles / stations Very Satisfied Cleanliness of vehicles / stations Satisfied Cleanliness of vehicles / stations OK Cleanliness of vehicles / stations Dissatisfied Cleanliness of vehicles / stations Very Dissatisfied Communication Communication Very Satisfied Communication Satisfied Communication OK Communication Dissatisfied Communication Very Dissatisfied Promotional Offers Promotional Offers Very Satisfied Promotional Offers Satisfied Promotional Offers OK Promotional Offers Dissatisfied Promotional Offers Very Dissatisfied Value for Money Value for Money Very Satisfied Value for Money Satisfied Value for Money OK Value for Money Dissatisfied Value for Money Very Dissatisfied Comment OK Question Title * 14. What are your thoughts on rural services? I.e Regularity, affordability, service, bus stops OK Question Title * 15. How do you normally get to where you need to go? (Select as many as required) Walking Taxi Bicycle Car Moped / Motorbike Bus Rail Other (please specify) OK Question Title * 16. How often do you travel with Translink? (Please select one) 5 times or more per week 2 - 4 times per week Once a week Once a month Less often OK Question Title * 17. What Translink service would you use the most? (Please select as many as required) Metro Ulsterbus Goldline Rail Other (please specify) OK Question Title * 18. What is the purpose of your travel with Translink? (Select as many as required) Work/Volunteering Leisure/Shopping Education Visiting Friends and Relatives Other (please specify) OK Question Title * 19. Do you use any Translink schemes or cards? (Tick as appropriate) yLink SmartLink iLink Schoolpass mLink NONE/never heard of any Other (please specify) OK Question Title * 20. What was the last method of travel you used? Walking Taxi Bicycle Car Moped/Motorbike Bus Rail Other (please specify) OK Question Title * 21. How would you rate your last journey? Negative Journey 0 Positive Journey 100 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 22. Thank you for taking the time to fill in our survey - leave us your email address to be in for a chance to win a £50 voucher for TGI at Victoria Square OK DONE