Karma Nirvana Evaluation Question Title * 1. How likely is it that you would recommend this service to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with the service? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. How long have you been using the helpline, including email support? This is my first contact Less than six months Six months to a year 1 - 2 years 3 or more years OK Question Title * 4. What did you find most useful about the service? Select all that apply. Someone to listen Speed of response The knowledge of the call handler The information provided Given options and/or guidance The information gave me knowledge about my rights Other (please specify) OK Question Title * 5. Additional Comments OK Question Title * 6. Contact Information Name Organisation Email Address Phone Number OK DONE