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Trend Tracker 2022 Repair Market Survey.
Supported by ARC360 and NBRA.

We are living in unprecedented times, with almost all market factors changing around us. Here at Trend Tracker we are compiling our comprehensive market report, which will be accompanied by a comprehensive survey of the industry, kindly supported by ARC360 and NBRA. Please take approx 15-20 mins to complete as thoroughly as you can. This gives you the opportunity to voice your thoughts on how you are impacted, current challenges and your plans for the future.  This is confidential and your name will not be shared, only the trends and soundbites in the appropriate section of the report. Many thanks from the Trend Tracker team - all responses will be put into a draw for 50% reduction on a Trend Tracker Annual Subscription.
1.Please confirm the size of your business in terms of turnover(Required.)
2.Please confirm the number of sites you operate?(Required.)
3.Please confirm the average gross turnover per site?(Required.)
4.Please confirm the average number of staff employed per site?(Required.)
5.Please confirm the average number of 'Productive' staff employed per site?(Required.)
6.What percentage of your staff are under 25?(Required.)
7.What percentage of your staff are on an apprentice scheme?(Required.)
8.How have your staff costs changed since 2019? (Average cost per member of staff)(Required.)
9.How have you invested in staff training and how has this changed over time?
10.How has the pandemic & Brexit changed your ability to recruit skilled people to work in your business? Please explain specifically how it has impacted your business e.g. length of time to recruit or skills available?(Required.)
11.How has your margin from Parts changed since 2019?(Required.)
12.How has your margin from Paint changed since 2019?(Required.)
13.How have your overall Labour rate terms changed from your work providers in the last 12 months in (£/per hour)?(Required.)
14.What percentage of your work is from Insurer referrals?(Required.)
15.Which Insurer work provider have you been most pleased with in the last 12 months, offering financial and business support, and why? (Optional question)
16.Which Insurer work provider have you been most disappointed with during the last 12 months in terms of assistance, behaviours and financial support, and why? - (Optional question).
17.What percentage of your work is from AMC's?(Required.)
18.Which AMC have you been most pleased with in the last 12 months, offering financial and business support, and why? (Optional question)
19.Which AMC provider have you been most disappointed with during the last 12 months in terms of assistance, behaviours and financial support, and why? - (Optional question).
20.Do you hold any manufacturer approvals? Please add any brands in the comments(Required.)
21.Which Manufacturer have you been most pleased with during the last 12 months in terms of assistance, behaviours and financial support, and why? - (Optional question).
22.Which Manufacturer have you been most disappointed with during the last 12 months in terms of assistance, behaviours and financial support, and why? - (Optional question).
23.What percentage of your work is a direct result of your
Manufacturer approval?(Required.)
24.How have your monthly repair volumes changed since pre-pandemic?(Required.)
25.How have you had to change your working processes or operating model as a result of the current economic crisis and the period post-lockdown? e.g. Triage damage prior to arrival on-site. Please explain.(Required.)
26.What best describes your approach in regard to mobility (courtesy cars)?(Required.)
27.Do you believe there will continue to be a Capacity shortage in the Industry and for how long?(Required.)
28.What is your current available capacity?(Required.)
29.As at today, which of these best describes your planning and business strategy?(Required.)
30.Do you think the Repair Industry will be changed in a significant and long term way as a result of the current economic crisis (supply chain delays, inflation, pandemic)?(Required.)
31.How has the current economic crisis impacted your Credit terms and Cash-Flow?(Required.)
32.Which of the following are you most concerned about in the immediate future?(Required.)
33.Which of the following are you most concerned about in the next 1-3 years?(Required.)
34.Which of the following are you most concerned about in the next 3-5 years?(Required.)
35.Having considered all this, how important is ESG (Environmental, Social, Governance) to your business?(Required.)
36.How have your Energy costs changed in the last 12 months?(Required.)
37.As a result of rising energy costs, what actions have you taken (if any) to help mitigate increases? e.g. new equipment, new provider, change in processes.(Required.)
38.For what percentage of jobs do you now use Green or recycled parts?(Required.)
39.For what percentage of jobs do you now use Non-OE?(Required.)
40.What percentage of repairs completed are now on Electric Vehicles? (Required.)
41.What changes have you had to make in your business to adapt to repairing EVs?(Required.)
42.What further concerns do you have for your business as the number of EVs are rapidly increasing on the roads?
43.What are your business plans in the next 12-18 months?(Required.)
44.Finally, what information or insights would you specifically want to see on a regular basis to help you in your business?(Required.)
45.Please provide your email address - thank you