Question Title

Image
Social housing organisations have been on a rollercoaster ride with Universal Credit and Welfare Reform over the last couple of years - and Income teams are key teams that have been affected the most. We are writing a white paper to share experiences of organisations all over the country, and want to know how Welfare Reform and Universal Credit are affecting you, your teams and your business. You don't have to be one of our customers to take part in this survey - anyone is welcome to be a part of our research and we'd love to hear about your thoughts and experiences.

If you need any help or further information, please contact us on marketing@orchard-systems.co.uk / 0191 203 2500.

Question Title

* 1. Name:

Question Title

* 2. Organisation:

Question Title

* 3. Job Title:

Question Title

* 4. Business email address:

Question Title

* 5. Your business telephone direct number:

Question Title

* 6. What business area do you work in?

Question Title

* 7. Has Universal Credit gone Live in areas that your business operates in?

Question Title

* 8. What were your arrears levels prior to Universal Credit?

Question Title

* 9. What are your current arrears levels (or expected levels for when Universal Credit goes Live in your area)?

Question Title

* 10. What has been (or is the expected) impact of Universal Credit on the number of arrears cases your business will have?

Question Title

* 11. What has been (or is the expected) impact of Universal Credit on your workload?

Question Title

* 12. What has been (or is the expected) impact of Universal Credit on the number of arrears-related court cases for your organisation?

Question Title

* 13. What has been (or is the expected) impact of Universal Credit on the number of arrears-related evictions for your organisation?

Question Title

* 14. If you would like to provide further information on how Universal Credit has (or is predicted) to affect you workload, your team or your business, please let us know in the comment box below:

Question Title

* 15. Orchard intends to make the results of its research available to those interested in this area (for example as part of white papers and research papers, blogs and news items, etc).  Please indicate whether you agree to your responses being identifed within such communications:

Question Title

* 16. Orchard plans to write a white paper based on the findings from this research. Would you like a copy of this emailed to you?

Question Title

* 17. If you would like any information on how orchard might be able to help you to deal with the impact of Universal Credit and Welfare Reform, please select from the options below:

Data Protection:

We need to know your contact details in order to provide you with (i)  information that you may have requested from us; or (ii) information that we feel may be of interest to you and/or your organisation (where we have your consent for such messages). We will not collect any personal data from you that we do not need and will take appropriate steps to keep your information up to date.

Please note that we take data privacy very seriously.  We will never sell your details or provide third parties with your information for their marketing purposes.  

Please fill in the details below to let us know which ways you would be happy for Orchard to communicate with you.

You can find details of our privacy statement here (which provides details on what personal data we may hold, why we need it, what we do with it and what your rights are in relation to your personal data):
https://www.orchard-systems.co.uk/privacy-statement/

Question Title

* 18. I would like to receive the following information from Orchard (please tick the relevant boxes below):

In addition to your choices above, please note that if you are (or become) a customer of Orchard we will contact you to send you service update messages, from time to time, relating to the product, solution or services you have purchased only. We do this on the grounds that we have a contractual basis for this processing. 

Question Title

* 19. Please tick the boxes below to indicate the methods you are happy for us to use to send such details

You can change the way in which you receive communications from us at any time by contacting our customer services team (0191 203 2500 / dataprotection@orchard-systems.co.uk).

T