Exit this Survey Weqas Client Satisfaction Survey Question Title * 1. On a scale of 1 - 5 (1 being poor, 5 being excellent) please rate the services provided by Weqas If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 2. How much of an impact does our accreditation to ISO 17043 and 15195 have on your choice of EQA provider? Accreditation status was a deciding factor Accreditation was not a deciding factor Not applicable Further Comments Question Title * 3. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas on our range of EQA programmes available and analytes covered? Please leave suggestions for additional programmes you would like to see covered Question Title * 4. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' EQA report turn around times? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 5. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' interpretative EQA reports? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 6. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' packaging of samples? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 7. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' delivery timeframe for samples? If you have scored 2 stars or below or wish to leave further comments then please do so below Question Title * 8. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the shipping options for samples? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 9. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the general customer service and friendliness of Weqas staff? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 10. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' enrolment renewal process? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 11. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas on responding to troubleshooting questions/queries with a resolution in a timely manner? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 12. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' response to complaints/feedback? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 13. Do you feel that you are kept up to date with news and developments regularly? Yes No Sometimes N/A If you have answered No/Sometimes or wish to leave further comments then please do so here Question Title * 14. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the Weqas website www.weqas.com? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 15. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the "Weqas interactive" section of the website? If you have scored 2 stars or below or wish to leave further comments then please do so below Question Title * 16. On a scale of 1 - 5 (1 being not useful, 5 being very useful) how useful is it to have Reference Target values for scoring of programme results (where available)? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 17. Based on your experiences with Weqas, would you recommend our services to your colleagues or contacts within the industry? Definitely would Probably would May or may not Probably would not Definitely would not Not applicable If you have answered probably would not/definitely would not or wish to leave further comments then please do so here Question Title * 18. On a scale of 1 - 5 (1 being poor, 5 being excellent) how do you feel Weqas rates in terms of value for money in comparison to other EQA providers? If you have scored 2 stars or below or wish to leave further comments then please do so here Question Title * 19. Weqas are currently organising regional EQA workshops, if you are interested in this then please select your preferred region from the list below: North East England North West England Yorkshire and the Humber East Midlands West Midlands East of England London South East England South West England South East Wales South West Wales Mid Wales North East Wales North West Wales South Scotland Mid Scotland North East Scotland Scottish Highlands Question Title * 20. What does Weqas do really well? Please list: Question Title * 21. What can Weqas do in the future to provide you with a better service? Please list: Question Title * 22. If you would like to share any additional comments or experiences about Weqas then please enter them here: Question Title * 23. Please leave your contact details below and a member of our marketing team will be happy to get in touch with you regarding your response. Thank you for taking the time to complete this questionnaire. Submit response >>