How Accessible are Telford & Wrekin Health & Social Care Services for Deaf or Hard of Hearing?

This survey is aimed at understanding the accessibility of health and social care services in Telford & Wrekin for those who are deaf or hard of hearing. We will use the data in future reports and publications to help improve local services for those who use them. By completing this form you are giving your consent for us to use the information provided in this way. Further information will be available on our website www.healthwatchtelfordandwrekin.co.uk or call 01952739540

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* 1. How accessible do you find the following services in Telford & Wrekin?

	Very Accessible	Accessible	Not Accessible
Doctors	Doctors Very Accessible	Doctors Accessible	Doctors Not Accessible
Emergency Care	Emergency Care Very Accessible	Emergency Care Accessible	Emergency Care Not Accessible
Hospitals	Hospitals Very Accessible	Hospitals Accessible	Hospitals Not Accessible
Opticians	Opticians Very Accessible	Opticians Accessible	Opticians Not Accessible
Pharmacies	Pharmacies Very Accessible	Pharmacies Accessible	Pharmacies Not Accessible
Dentists	Dentists Very Accessible	Dentists Accessible	Dentists Not Accessible
Carer Services	Carer Services Very Accessible	Carer Services Accessible	Carer Services Not Accessible
Care Homes	Care Homes Very Accessible	Care Homes Accessible	Care Homes Not Accessible
Mental Health Services	Mental Health Services Very Accessible	Mental Health Services Accessible	Mental Health Services Not Accessible
Prescription Ordering Direct	Prescription Ordering Direct Very Accessible	Prescription Ordering Direct Accessible	Prescription Ordering Direct Not Accessible
Patient Advice and Liaison Service	Patient Advice and Liaison Service Very Accessible	Patient Advice and Liaison Service Accessible	Patient Advice and Liaison Service Not Accessible
NHS111	NHS111 Very Accessible	NHS111 Accessible	NHS111 Not Accessible
Ambulance or Patient Transport	Ambulance or Patient Transport Very Accessible	Ambulance or Patient Transport Accessible	Ambulance or Patient Transport Not Accessible
Substance Misuse Services	Substance Misuse Services Very Accessible	Substance Misuse Services Accessible	Substance Misuse Services Not Accessible
Learning Disability Services	Learning Disability Services Very Accessible	Learning Disability Services Accessible	Learning Disability Services Not Accessible
Long Term Condition Services	Long Term Condition Services Very Accessible	Long Term Condition Services Accessible	Long Term Condition Services Not Accessible
Diagnostic or Screening Services	Diagnostic or Screening Services Very Accessible	Diagnostic or Screening Services Accessible	Diagnostic or Screening Services Not Accessible

Other (please specify)

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* 2. What would improve the accessibility of local health and social care services in Telford and Wrekin?

Text Messaging

Sign Language Interpreters

Assistive Listening Devices

Electronic Format e.g. CD, email

Accessible Website

Longer Appointments

Other (please specify)

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* 3. Select the services that have asked you about your communication and information needs in the past 6 months.

	Yes	No	N/A
Doctors	Doctors Yes	Doctors No	Doctors N/A
Emergency Care	Emergency Care Yes	Emergency Care No	Emergency Care N/A
Hospitals	Hospitals Yes	Hospitals No	Hospitals N/A
Opticians	Opticians Yes	Opticians No	Opticians N/A
Pharmacies	Pharmacies Yes	Pharmacies No	Pharmacies N/A
Dentists	Dentists Yes	Dentists No	Dentists N/A
Carer Services	Carer Services Yes	Carer Services No	Carer Services N/A
Care Homes	Care Homes Yes	Care Homes No	Care Homes N/A
Mental Health Services	Mental Health Services Yes	Mental Health Services No	Mental Health Services N/A
Prescription Ordering Direct	Prescription Ordering Direct Yes	Prescription Ordering Direct No	Prescription Ordering Direct N/A
Patient Advice and Liaison Service	Patient Advice and Liaison Service Yes	Patient Advice and Liaison Service No	Patient Advice and Liaison Service N/A
NHS111	NHS111 Yes	NHS111 No	NHS111 N/A
Ambulance or Patient Transport	Ambulance or Patient Transport Yes	Ambulance or Patient Transport No	Ambulance or Patient Transport N/A
Substance Misuse Services	Substance Misuse Services Yes	Substance Misuse Services No	Substance Misuse Services N/A
Learning Disability Services	Learning Disability Services Yes	Learning Disability Services No	Learning Disability Services N/A
Long Term Condition Services	Long Term Condition Services Yes	Long Term Condition Services No	Long Term Condition Services N/A
Diagnostic or Screening Services	Diagnostic or Screening Services Yes	Diagnostic or Screening Services No	Diagnostic or Screening Services N/A

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* 4. Please name any services you find accessible and that suit your needs:

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* 5. What is your gender?

Female

Male

Transgender

Prefer not to say

Other (please specify)

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* 6. What is your sexual orientation?

Bisexual

Homosexual

Heterosexual/straight

Prefer not to say

Other (please specify)

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* 7. What age are you?

18 to 24

25 to 49

50 to 64

65 to 79

80+

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* 8. Do you look after someone at home who needs support?

Yes

Not sure

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* 9. Do you consider yourself to be deaf or hard of hearing?

Yes

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* 10. How would you describe yourself?

White or White British

Asian or Asian British

Black or Black British

Chinese

Mixed or multiple ethnic group

Prefer not to say

Other (please specify)

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* 11. What is your postcode?

TF1

TF2

TF3

TF4

TF5

TF6

TF7

TF8

TF10

Other (please specify)