Wildlife Trusts Member Portal Survey

Thank you for your interest in our 'Members Portal'. We plan to launch this feature later in the year as a self-service portal to enable our supporters to view and amend details of their membership online without having to call or email us. We would welcome your feedback to help us make sure it meets the needs of our users. If you can spare a 3-5 minutes to complete the survey below it would be greatly appreciated!

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* 1. How likely are you to use the following features of our online 'Members Portal'?

	Very likely	Quite likely	Not sure	Unlikely	Would not use
Covert my membership to a different type e.g. change from an individual to a family membership	Covert my membership to a different type e.g. change from an individual to a family membership Very likely	Covert my membership to a different type e.g. change from an individual to a family membership Quite likely	Covert my membership to a different type e.g. change from an individual to a family membership Not sure	Covert my membership to a different type e.g. change from an individual to a family membership Unlikely	Covert my membership to a different type e.g. change from an individual to a family membership Would not use
Request information from the Trust	Request information from the Trust Very likely	Request information from the Trust Quite likely	Request information from the Trust Not sure	Request information from the Trust Unlikely	Request information from the Trust Would not use
Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications	Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications Very likely	Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications Quite likely	Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications Not sure	Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications Unlikely	Let the Trust know about the topics I am passionate about e.g. marine life, farming etc so I can receive more personalised communications Would not use
Provide feedback to the Trust	Provide feedback to the Trust Very likely	Provide feedback to the Trust Quite likely	Provide feedback to the Trust Not sure	Provide feedback to the Trust Unlikely	Provide feedback to the Trust Would not use
View my membership details	View my membership details Very likely	View my membership details Quite likely	View my membership details Not sure	View my membership details Unlikely	View my membership details Would not use
Renew my membership online	Renew my membership online Very likely	Renew my membership online Quite likely	Renew my membership online Not sure	Renew my membership online Unlikely	Renew my membership online Would not use
Add or amend additional member details e.g. add or amend details of a child	Add or amend additional member details e.g. add or amend details of a child Very likely	Add or amend additional member details e.g. add or amend details of a child Quite likely	Add or amend additional member details e.g. add or amend details of a child Not sure	Add or amend additional member details e.g. add or amend details of a child Unlikely	Add or amend additional member details e.g. add or amend details of a child Would not use
Update contact details or change my address	Update contact details or change my address Very likely	Update contact details or change my address Quite likely	Update contact details or change my address Not sure	Update contact details or change my address Unlikely	Update contact details or change my address Would not use
View volunteer hours	View volunteer hours Very likely	View volunteer hours Quite likely	View volunteer hours Not sure	View volunteer hours Unlikely	View volunteer hours Would not use
See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported	See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported Very likely	See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported Quite likely	See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported Not sure	See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported Unlikely	See an overview of my historic support of the Trust e.g. my donations and campaigns I have supported Would not use
Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments	Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments Very likely	Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments Quite likely	Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments Not sure	Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments Unlikely	Change my payment method e.g. change from annual payment via credit card to monthly recurring Direct Debit payments Would not use
View donations and gift aid for recent tax years	View donations and gift aid for recent tax years Very likely	View donations and gift aid for recent tax years Quite likely	View donations and gift aid for recent tax years Not sure	View donations and gift aid for recent tax years Unlikely	View donations and gift aid for recent tax years Would not use
Add details of my vehicles for car park access	Add details of my vehicles for car park access Very likely	Add details of my vehicles for car park access Quite likely	Add details of my vehicles for car park access Not sure	Add details of my vehicles for car park access Unlikely	Add details of my vehicles for car park access Would not use
Cancel my membership online	Cancel my membership online Very likely	Cancel my membership online Quite likely	Cancel my membership online Not sure	Cancel my membership online Unlikely	Cancel my membership online Would not use
Update my bank details for membership payments	Update my bank details for membership payments Very likely	Update my bank details for membership payments Quite likely	Update my bank details for membership payments Not sure	Update my bank details for membership payments Unlikely	Update my bank details for membership payments Would not use
Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters	Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters Very likely	Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters Quite likely	Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters Not sure	Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters Unlikely	Change my contact preferences e.g. opt-in or out of Wildlife Trust newsletters Would not use
Request replacement membership cards or car stickers	Request replacement membership cards or car stickers Very likely	Request replacement membership cards or car stickers Quite likely	Request replacement membership cards or car stickers Not sure	Request replacement membership cards or car stickers Unlikely	Request replacement membership cards or car stickers Would not use
Increase or decrease the amount I pay each month	Increase or decrease the amount I pay each month Very likely	Increase or decrease the amount I pay each month Quite likely	Increase or decrease the amount I pay each month Not sure	Increase or decrease the amount I pay each month Unlikely	Increase or decrease the amount I pay each month Would not use
Access members only content e.g. Digital copies of Wildife Trust magazines	Access members only content e.g. Digital copies of Wildife Trust magazines Very likely	Access members only content e.g. Digital copies of Wildife Trust magazines Quite likely	Access members only content e.g. Digital copies of Wildife Trust magazines Not sure	Access members only content e.g. Digital copies of Wildife Trust magazines Unlikely	Access members only content e.g. Digital copies of Wildife Trust magazines Would not use

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* 2. Are there any other features or content you would like to see in the portal?

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* 3. Are you happy to be contacted about your survey responses?

Yes

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* 4. As we progress these developments we would like to establish a focus group of users to review and test the portal and its design before it is released. If you would be interested in participating in this the please indicate below:

Yes, I would be interested in participating in a focus group

No thanks

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* 5. Your contact details

Your name

Postcode

Email Address

Phone Number

Thank you for taking part this survey. We will only contact you in relation to your responses if you have consented to this and will not use your contact details for any other purpose unless than those stated in the survey questions.

Your responses will be kept confidential, and any data collected will be used only for research purposes.

If you have any questions or concerns about this survey or your participation in it, please do not hesitate to contact us.

Thank you for your time and participation.