00.PL.20 Code of Conduct

00.PL.20 Code of Conduct Assessment Quiz

Please be advised you are required to achieve an 80% pass to successfully complete this assessment.

Question Title

Name (Required.)

Name

Question Title

Which of the following regulatory bodies is responsible for overseeing the conduct of all firms operating in the UK's Financial Services industry? (Required.)

Financial Conduct Authority

Financial Services Authority

Bank of England

Financial Competence Authority

Question Title

Which of the following are 'Core Values' of our business? (select 2 answers) (Required.)

Tenacious in our Selling

Respectful with our Communication

Accountable for our Actions

Clever with our Thinking

Reactive in our Approach

Question Title

Which of the following are examples of Conduct Risk in our business? (select 2 answers) (Required.)

Writing contracts with overly legal content the customer may not understand but protects the lender from non payment

Charging document fees based on the amount borrowed by the customer

Having systems and controls in place to identify, manage and mitigate the risk of harm

Selling a Hire Purchase agreement to someone who originally requested a Lease

Question Title

Who can you report a breach of Code to if the need arises? (select 3 answers) (Required.)

Director / Member of the Board

The Individual concerned

Financial Conduct Authority

Line Manager

Human Resources

Question Title

Conduct Risk is relevant to which of the following? (Required.)

Sales Teams

Customer Service Staff

Senior Managers

All staff and agents employed by the company

Introducers & Appointed Representatives

Question Title

Which of the following are examples of how we reduce Conduct Risk? (select 5 answers) (Required.)

Implementing a full Training & Competencies Plan

Encouragement of staff to attempt to diffuse any complaints before escalating

Call Recordings

Marketing material guaranteeing an acceptance on application

Employing personnel that are already known to existing employees

Comprehensive Policies & Procedures

Keeping Accurate Records & Communications

Sending our Terms of Business to each new customer

Question Title

Which of the following are synonymous with the term 'Ethical' in our business? (select 4 answers) (Required.)

Building our professional reputation

Justifying your actions to others

Doing the right thing

Setting a good example

Treating others fairly, with dignity, and respect

Selecting Lenders that have an Environmental Policy

Question Title

Which of the following is an example of Non-Financial Misconduct? (select 2 answers) (Required.)

Setting unachievable targets for employees

Accepting a bottle of wine as a thank you for sending more proposals

Offering massages to a colleague on a daily basis

Having a colleague undertake your Code of Conduct assessment on your behalf

Using insider knowledge to buy shares in a progressive company

Question Title

What does Conduct Risk cover? (Required.)

Customer outcomes

Sales & Marketing process

Corporate Governance

All aspects of a firms behaviours, operations and governance

Question Title

Which of the following policies protects you against reprisals if you report someone for breaching our Code of Conduct? (Required.)

Anti-Money Laundering

Equal Opportunities & Harassment

Whistleblowing

Treating Customers fairly

Health & Safety

00.PL.20 Code of Conduct