User Survey Pathology Question Title * 1. How satisfied are you with the overall service provided by pathology? Very satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 2. Which location are you based at? South Worcester Redditch and Bromsgrove Wyre Forest Southbank Spire Dolan Park Other (please specify) Question Title * 3. How satisfied are you with the specimen transport arrangements? Very satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 4. How satisfied are you with the communication of service changes in the laboratory. E.g. changes to reference ranges or service problems Very satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 5. How satisfied are you with how the laboratory has dealt with complaints? Very satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Dissatisfied Not had any complaints Question Title * 6. How helpful do you find our 'Pathology Handbook' avaliable on the internet at http://www2.worcsacute.nhs.uk/healthprofessionals/pathology/ Very helpful Helpful Somewhat helpful Unhelpful Dissatisfied Very unhelpful Question Title * 7. How Frequently do you use the Pathology Handbook Daily Weekly Monthly Rarely Never Question Title * 8. Are you aware that urine samples for micro albumin, protein/creatinine ratio and urine for culture should be sent using a Sarstedt Monovetter system container and not a universal container? Aware and using Aware Somewhat aware Not Aware Question Title * 9. Are you aware that 'Orange Bags' should be used to identify all urgent samples and 'Blue Bags' to identify INRs? Aware and using Aware Somewhat aware Not Aware Next