Beauty Sector Market Research on Tipping

Don't lose your cash tips! Please help us with our 10 Question Survey.

The rapid move to a cashless society, and the legal requirement for full transparency of tipping income ensures that service sectors will need to change the tipping culture and tipping methods. Please assist us with your valuable feedback which will help us shape the way clients tip in the future. Participants of the survey can be assured that any feedback will be received with anonymity. The survey is being conducted as part of Alex Theis Coaching business consulting, market research in beauty sector and client IT product development. Thank you very much for sharing this vital information.

Question Title

* 1. How are tips currently paid by clients?

Cash

Card

Included as a service charge

It differs by client

Question Title

* 2. With cash tips, do you allow staff (or whoever is servicing the client) to keep the full amount?

Yes, the client tips the staff member, or who ever is servicing the client directly

No, we collect all the cash tips and divide up for the team

Question Title

* 3. If tipped by card or service charged, how much is paid to the staff member?

100%

90%

80%

Less than 70%

OR I'm self employed so I keep 100% of tip when paid via card

Other (please specify)

Question Title

* 4. If paid less than 100% to your staff member, please specify % retained.

10% or Less

20% or Less

30% or Less

40% or Less

50% or Less

Do you charge for calculating tips?

None of the above

Question Title

* 5. On average, what is the usual cash tip amount received ?

£1 flat fee, regardless of bill total

£2 flat fee, regardless of bill total

£3 flat fee, regardless of bill total

£5 flat fee, regardless of bill total

10% or more of the bill total

Other (please specify)

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* 6. What is the average total amount in value of daily tips received per staff?

<(Less than) £10

> £10

> £15

>£20

>£30

Other (please specify)

Question Title

* 7. If a client is able to tip for a service to the worker with their mobile phone, via a QR code directly into their bank account, is there any reason why this may not be used?

Can't foresee any issues

I'd rather it go through my business and I pay staff member retrospectively

Other (please specify)

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* 8. Would employees be willing to pay a small charge for the use of a QR Code for receiving their tips directly into their Bank Accounts?

YES

Other (please specify)

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* 9. As an employer, would you benefit from a system which allows customers to use a mobile phone app, to gather tips for your staff? The system allows direct tips to be paid to your staff's bank account or you as a business to collect tips thereafter to distribute amongst your staff as appropriate.

Yes, I would consider signing up for such a system

No, such a system would not be of benefit to my company

Other (please specify)

Question Title

* 10. With the Tips collected via an app you will also be able to see customer reviews of your staff, will this be useful information for you?

Yes

Other (please specify)