Caerphilly South - Patient Access Survey 2024/2025

Please answer all the questions that are relevant and apply to you to the best of your knowledge. There are no right or wrong answers, and the practice will not be able to identify your individual response. We will be using the information that has been provided in order to share learning and continue to improve services.

We appreciate you taking the time to complete this patient survey as we value your feedback.

If you would like to complete this survey in Welsh, then please contact your GP surgery for further details.
Name of GP Surgery(Required.)
What is your age range?(Required.)
Do you have a long-standing illness or condition?
Do you have a disability?
Do you consider yourself to be a carer?
Are you able to communicate in your language of choice when you visit your GP practice?
Do you have access to any of the following digital methods for communication?
Answer
Telephone
Internet
Electronic Devices
Do you have access to any of the following digital methods for communication?
Answer
Telephone
Internet
Electronic Devices
Would you feel confident in using any of the following for health appointments?
Answer
Telephone
Internet
Electronic Devices
Before you booked this appointment, did you try any of the following first?
Answer
Looked for self-care information online
Visited a pharmacist through the minor ailments scheme
Visited an optician for minor eye conditions
Accessed information via NHS direct/NHS 111
Did not obtain advice from anywhere else.
How many times have you visited the surgery in the last 12 months?
How many times have you had a remote consultation via the telephone or video consultation in the last 12 months?
Which of these groups would best describe you and your circumstances?
Are you able to visit the surgery during the working hours of 8am -6:30pm Monday to Friday?
How would you prefer to book appointments?
How would you prefer your appointments to take place?
Generally, how easy is it to get through to someone at the surgery on the telephone?
Do you know if your practice offers any of the following through My Health Online MHOL?
Answer
Booking routine appointments online
Ordering repeat prescriptions online
Generally, how do you find making a routine appointment at the surgery?
When you have telephoned the practice and been told you would receive a call back, were you given an estimated time slot i.e. am or pm?
Generally, have your routine appointments been carried out in the practice, via the telephone or video consultation?
Generally, how easy is it to make an urgent appointment at the surgery?
Generally, have your urgent appointments been carried out in the practice, via the telephone or video consultation?
If you have had an appointment via telephone or video consultation, how satisfied were you with the care you received?
If you have asked for an urgent appointment in the last 12 months, when did the appointment then take place?
How long do you normally have to wait for a routine appointment with a GP of your choice?
How long do you normally have to wait for a routine appointment another Health Care Professional of your choice?
How helpful do you find the reception team at the surgery?
Have you been seen by a Health Care Professional other than a GP?
Answer
Minor Illness Nurse
Advanced Nurse Practioner
Practice Paramedic
Practice Pharmacist
How satisfied were you with the care you received?
When you need information about appointment booking/times, what ways have you tried to find that information?
Answer
Speaking to someone at the surgery
Surgery website
Surgery leaflet
Display boards or posters within the surgery
How would you rate your overall experience accessing services at this surgery?
Please tell us more about your experience rating and anything else you wish to share