Service User Evaluation Week 2019-2020 Question Title * 1. Which H.A.D services have you accessed in the last 12 months? Telephone information and advice Drop in information and advice Computer room/IT Training One to one support Friendly Fridays Advice from external organisation e.g. Peabody/Welfare Rights/Benefit Advice/Citizen Advice H.A.D class (Exercise, Art, Family History, Monday Movers, Sign Language etc., ) Office services Volunteering Community Friends (befriending) Other (please specify) OK Question Title * 2. Have the services you received from H.A.D had a positive impact in any of the following areas? Your emotional health and well-being Your physical health Meeting new people and making new friends Getting out and about more New skills Disability rights and services information Confidence Volunteering OK Question Title * 3. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 4. How would you rate the quality of our services? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 5. Please help us understand why you selected the answer above: OK Question Title * 6. H.A.D aim's to ensure that we create a welcoming, caring and enabling environment where everyone feels respected and enabled. Based on your experience, how far do you feel we have achieved this? Poor Getting there Great Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 7. How likely is it that you would recommend H.A.D to a friend or colleague? OK Question Title * 8. What do you like most about other services currently available from other organisations in the London Borough Havering? OK Question Title * 9. What changes would most improve our services? OK Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE