BROKER CLAIMS SURVEY 2017

Insurance Post in association with Davies Group is seeking to poll the UK broking sector to discover how important claims are viewed within their businesses. The survey findings will help us to gauge the impact of legislation such as The Insurance Act and The Enterprise Act, and gain insights into brokers' views on the role played by third party claims providers.

As front-line broker, we’d be grateful if you could spare a few minutes of your time to complete our 15 question survey.

The research will form the backbone for a white paper to be produced for Insurance Hound, and a 2000 word feature for the May issue of Post being distributed at the BIBA Conference, in which brokers will be canvased for feedback on the findings.

Question Title

1. Respondent information (used for data validation purposes only) (Required.)

Brokerage

Question Title

2. Which of the below options best describes your broking business? (Required.)

International

National

Consolidator

Large regional broker

Medium regional broker

Community broker

Question Title

3. From the business lines listed below, which one do you deal with the most? (Required.)

Personal motor

Commercial motor

Personal property

Commercial property

Liability

Other (please specify)

Question Title

4. Who makes decisions regarding claims within your firm? Please select all options that apply. (Required.)

Board

Operations function

Internal claims function

Outsourced third party

A combination of third party and another

Other (please specify)

Question Title

5. How important is claims as a “differentiator” in terms of discussions with clients on either renewals or new business? (Required.)

The most important factor

Very important

Important

Neutral (neither important or unimportant)

Not a major factor

Never a consideration

Question Title

* 1. Respondent information (used for data validation purposes only) (Required.)

Question Title

* 2. Which of the below options best describes your broking business? (Required.)

Question Title

* 3. From the business lines listed below, which one do you deal with the most? (Required.)

Question Title

* 4. Who makes decisions regarding claims within your firm? Please select all options that apply. (Required.)

Question Title

* 5. How important is claims as a “differentiator” in terms of discussions with clients on either renewals or new business? (Required.)

1. Respondent information (used for data validation purposes only) (Required.)

2. Which of the below options best describes your broking business? (Required.)

3. From the business lines listed below, which one do you deal with the most? (Required.)

4. Who makes decisions regarding claims within your firm? Please select all options that apply. (Required.)

5. How important is claims as a “differentiator” in terms of discussions with clients on either renewals or new business? (Required.)