Community Alarm System

February 2021 - What should the future of ateb’s Community Alarm Service Look like?

Do you know what a COMMUNITY ALARM is? The Community Alarm Service provides an emergency response service 24 hours a day, 365 days a year, to anyone who feels vulnerable or at risk. Many people rely on our service to live independently, safe in the knowledge that they can get help when they need it.

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* 1. Did you know that ateb supplies its vulnerable tenants with a community alarm on request, at a fee of £1.08 per week?

Yes

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* 2. What do you think a community alarm service is for? (You can select more than one!)

Call emergency services when customer activates the alarm after a fall or feeling unwell

Combat loneliness – welfare call

Call fire service if customer is vulnerable to causing fires or unable to use phone

Help customers stay out of care settings – stay independent

Communicate with ateb staff when off site

Combat threats from domestic violence

Other

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* 3. We are currently reviewing the community alarm service at our Independent Living Schemes; do you think the equipment should be a:

Pre-fitted/built in system (customers cannot opt out; everyone must pay a service charge, even if not used; door entry is built in; has a dedicated phone line, so customers do not have to have a landline.)

Standalone unit in each property (customers can opt out, only paying a service charge if installation requested; would have to have a separate door entry system with own service charge (this, possibly, could be claimed for through Housing Benefit); customers may need a private landline or wifi to have the service)

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* 4. What type of ateb property do you live in?

A sheltered or extra care scheme

An older person’s property eg bungalow

A general needs property

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* 5. Do you have a Community Alarm (white or grey box) already?

Yes

If you answered 'No' to question 5, end of questionnaire. If you answered 'Yes' to question 5, please continue

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* 6. How satisfied are you with your current service from Galw Gofal (Their goals are to be responsive, friendly and leave the customer with a feeling of being listen to)?

Very dissatisfied

Neither dissatisfied nor satisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 7. How would you rate the Tunstall equipment eg speech unit, pendant, smoke sensors?

Very dissatisfied

Neither dissatisfied nor satisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Community Alarm System

February 2021 - What should the future of ateb’s Community Alarm Service Look like?

Question Title

* 1. Did you know that ateb supplies its vulnerable tenants with a community alarm on request, at a fee of £1.08 per week?

Question Title

* 2. What do you think a community alarm service is for? (You can select more than one!)

Question Title

* 3. We are currently reviewing the community alarm service at our Independent Living Schemes; do you think the equipment should be a:

Question Title

* 4. What type of ateb property do you live in?

Question Title

* 5. Do you have a Community Alarm (white or grey box) already?

Question Title

* 6. How satisfied are you with your current service from Galw Gofal (Their goals are to be responsive, friendly and leave the customer with a feeling of being listen to)?

Question Title

* 7. How would you rate the Tunstall equipment eg speech unit, pendant, smoke sensors?

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* 8. Any further comments to help us improve the service?

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* 9. Thank you for completing the questionnaire; if you are happy to do so please leave your name and contact info below: