Street Cleansing customer satisfaction survey (Rochdale Borough Council) Section one: what is important to you? Tell us how important each of the following things are: Question Title * Staff and information Extremely important Very important Important Not very important Not at all important Not applicable Attitude of cleaners/operatives Attitude of cleaners/operatives Extremely important Attitude of cleaners/operatives Very important Attitude of cleaners/operatives Important Attitude of cleaners/operatives Not very important Attitude of cleaners/operatives Not at all important Attitude of cleaners/operatives Not applicable Information supplied by the street cleansing office Information supplied by the street cleansing office Extremely important Information supplied by the street cleansing office Very important Information supplied by the street cleansing office Important Information supplied by the street cleansing office Not very important Information supplied by the street cleansing office Not at all important Information supplied by the street cleansing office Not applicable Attitude of office staff Attitude of office staff Extremely important Attitude of office staff Very important Attitude of office staff Important Attitude of office staff Not very important Attitude of office staff Not at all important Attitude of office staff Not applicable Customer complaints procedure Customer complaints procedure Extremely important Customer complaints procedure Very important Customer complaints procedure Important Customer complaints procedure Not very important Customer complaints procedure Not at all important Customer complaints procedure Not applicable Question Title * Services provided Extremely important Very important Important Not very important Not at all important Not applicable Mechanical road sweeping Mechanical road sweeping Extremely important Mechanical road sweeping Very important Mechanical road sweeping Important Mechanical road sweeping Not very important Mechanical road sweeping Not at all important Mechanical road sweeping Not applicable Footway cleansing Footway cleansing Extremely important Footway cleansing Very important Footway cleansing Important Footway cleansing Not very important Footway cleansing Not at all important Footway cleansing Not applicable Cleansing of grass areas, etc Cleansing of grass areas, etc Extremely important Cleansing of grass areas, etc Very important Cleansing of grass areas, etc Important Cleansing of grass areas, etc Not very important Cleansing of grass areas, etc Not at all important Cleansing of grass areas, etc Not applicable Frequency of litter bin emptying Frequency of litter bin emptying Extremely important Frequency of litter bin emptying Very important Frequency of litter bin emptying Important Frequency of litter bin emptying Not very important Frequency of litter bin emptying Not at all important Frequency of litter bin emptying Not applicable Road gully emptying Road gully emptying Extremely important Road gully emptying Very important Road gully emptying Important Road gully emptying Not very important Road gully emptying Not at all important Road gully emptying Not applicable Town centre cleansing Town centre cleansing Extremely important Town centre cleansing Very important Town centre cleansing Important Town centre cleansing Not very important Town centre cleansing Not at all important Town centre cleansing Not applicable 50% of survey complete. Next
